---
schema_version: "1"
id: 56b21b7e040d19f6f427bc8193447ea26b91066fa47f70453166e803a14edc43
title: Add Omni Supervisor to the Classic Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/omnichannel_add_supervisor_console.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.omnichannel_add_supervisor_console.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: aa7660e451f80c73e4a2935b00e02480412b5006daaef2a4fdf749be739be038
description: Add Omni Supervisor to the Salesforce classic console to get your supervisors up and running.
products:
  - Service Cloud
release: "264"
---
# Add Omni Supervisor to the Classic Console

Add Omni Supervisor to the Salesforce classic console to get your supervisors up and running.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d107648e57">User Permissions Needed</th>
          </tr>
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        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d107648e57 ">To set up Omni-Channel and manage apps.</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d107648e57 ">Customize Application</td>

          </tr>
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Before adding Omni Supervisor to the console:

- Make sure you have Omni-Channel enabled and ready-to-go with service reps and queues running.
- Make sure you have a working console app.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Omni-Channel works better and has more functionality in Lightning Experience. Try Omni-Channel in Lightning Experience instead!

1. In Setup, enter Apps in the Quick Find box, then select **Apps**.
2. Click **Edit** next to the classic console app that you want to add Omni Supervisor to. Or, create a new console app. We recommend creating a profile for your supervisors so you can customize a console just for them.
3. In the Choose Navigation Tab Items section, add Omni Supervisor to the Selected Items list.
4. Select the profiles you want to assign to this Supervisor-enabled console. The users in the selected profiles must have tab visibility in order to view Omni Supervisor in their console.
5. Click **Save**.

Verify that Omni Supervisor is in the console by opening the console and viewing the tab selections. You should see the option **Omni Supervisor**.