To give supervisors easy access to Command Center for Service, add it where they work—in a Lightning app. Required Editions View supported editions. Note You can also add Command Center for Service to the legacy Classic Service Console. However, Omni-Channel works best with Lightning apps. Add Command Center for Service to a Lightning AppAdd Command Center for Service to an app in Lightning Experience to get your supervisors up and running. Add Omni Supervisor to the Classic ConsoleAdd Omni Supervisor to the Salesforce classic console to get your supervisors up and running.
To give supervisors easy access to Command Center for Service, add it where they work—in a Lightning app. Required Editions View supported editions. Note You can also add Command Center for Service to the legacy Classic Service Console. However, Omni-Channel works best with Lightning apps. Add Command Center for Service to a Lightning AppAdd Command Center for Service to an app in Lightning Experience to get your supervisors up and running. Add Omni Supervisor to the Classic ConsoleAdd Omni Supervisor to the Salesforce classic console to get your supervisors up and running.
