---
schema_version: "1"
id: e240a32379e249f4c62bc0bfae8e1f234f64d5c23443db13626ed0fe69ef7c87
title: Discover Service Features with My Service Journey
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/msj_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.msj_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6c9b42fde31f1753cce5fea2ee537663c7e8aeed8023aa406fcc50e20c8fe4af
description: To quickly grasp how Salesforce can further your customer service goals, use My Service Journey. It's a Salesforce app that details the full feature set of Agentforce Service (formerly Service Cloud).
products:
  - Service Cloud
release: "264"
---
# Discover Service Features with My Service Journey

To quickly grasp how Salesforce can further your customer service goals, use My Service Journey. It's a Salesforce app that details the full feature set of Agentforce Service (formerly Service Cloud).

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note Service Cloud is now Agentforce Service. You may see references to Service Cloud in Salesforce applications and documentation.

My Service Journey gives you a list of Agentforce Service functionalities, shown as clickable tiles that lead to individual pages. Each capability page provides product and licensing info, relevant KPIs, linked resources, and best practices for usage and implementation.

![Capability Navigator tab within the My Service Journey app, showing all capabilities related to Messaging](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/my_service_journey/msj_capability_nav.png)

My Service Journey offers several ways to filter capabilities, including by business goal, service area, or edition. You can also view Quick Win capabilities—those with no or low implementation barriers—to get started right away. Any user in Enterprise, Unlimited, or Developer edition can access My Service Journey in the App Launcher.

![App Launcher with the My Service Journey app selected](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/my_service_journey/msj_app_launcher.png)

When exploring service capabilities, you can click links to [Salesforce Go](https://help.salesforce.com/s/articleView?id=xcloud.setup_salesforce_go.htm&language=en_US) for more content resources, easy setup, configuration, and usage tracking, all in one place.

Additionally, click **Journey Map** to explore prescriptive service capabilities across foundation, optimize, and elevate phases. Capabilities are organized into progressing initiatives to increase productivity and self-service, and completing them updates their status on the map.

![Journey Map tab of the My Service Journey app](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/my_service_journey/msj_map.png)

You can select capabilities as favorites or share them with members of your team. If you find a capability you'd like to request access to, reach out to your Salesforce account executive directly in My Service Journey.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)

Tip For enhanced exploration of Service Cloud capabilities, add My Service Journey to your console app’s navigation menu. This pins capabilities as tabs for quicker access.

- **[Edit Profile Access to My Service Journey](https://help.salesforce.com/s/articleView?id=service.msj_remove_profile_access.htm&release=264.0.0&type=5)**  
    The My Service Journey app is available to all users in Enterprise, Unlimited, and Developer editions. Optionally, limit its access to specific user profiles, either from the app settings or from a profile’s settings.