---
schema_version: "1"
id: 836b457957b8a4ef04f13181d5abeae744aab458ea5a4a59115ff88e0d9b1199
title: Preview Your Enhanced Web Chat Setup
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/miaw_web_test.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.miaw_web_test.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 75217a4ea0221a0204a3274bf54b9f065be0d3e6840eaa53282619961cbf54c5
description: After adding Enhanced Web Chat to your site, preview your branding and configurations.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Preview Your Enhanced Web Chat Setup

After adding Enhanced Web Chat to your site, preview your branding and configurations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="miaw_web_test__d688e1065"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="miaw_web_test__d688e1065" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced Web Chat channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced WhatsApp, Enhanced Facebook Messenger, Standard
              and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your
              Own Channel</td>

          </tr>
        </tbody>
      </table>

To ensure that Enhanced Web Chat is set up properly, follow these steps.

1. Open the Service Console app, and go to the Omni-Channel utility bar or sidebar, provided it’s installed. Go online as the service rep assigned to the messaging button.
    
    ![Omni-Channel online message button.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/miaw/miaw_channel_omni.png)
2. From Setup, in the Quick Find box, enter Embedded Service Deployments, and then select **Embedded Service Deployments**.
3. Click the downward arrow to the right of your deployment, and then select **View**.
4. On the Test Messaging card, click **Test Messaging**.
5. Click to open the messaging conversation window and initiate a messaging session as a customer.
6. In the console tab, verify that you received a conversation request. Accept the request and try sending a message.

If set up properly, you’re able to request a chat and complete the form as the customer. Also, the pre-chat information is sent to the service rep before the conversation begins.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_tip.png)

Tip To turn on and customize Enhanced Chat in your sandbox, ensure that you have the [correct edition](https://help.salesforce.com/s/articleView?id=service.livemessage_managed_package_lex_differences.htm&release=264.0.0&type=5 "Explore the capabilities of Messaging channels in Agentforce Service (formerly Service Cloud)."). If you’re an Enterprise customer with Agentforce Service (formerly Service Cloud), contact your account executive for the Digital Engagement add-on. If you’re an Enterprise customer, with Agentforce Sales (formerly Sales Cloud), contact your account executive for the Sales Engagement add-on. Match your sandbox licenses to your production org by refreshing your sandbox, creating a sandbox, or using the [license-matching method](https://help.salesforce.com/s/articleView?id=000335272&type=1&language=en_US). Then, [Quickly Set Up Enhanced Chat v1 or v2 for Testing](https://help.salesforce.com/s/articleView?id=service.miaw_setup_stages.htm&release=264.0.0&type=5 "Understand the three stages of setting up Enhanced Chat v1 or v2. We recommend following them in order for a smooth experience.") in sandbox.

#### See Also

- [_Developer Guide:_ Test Enhanced In-App Chat](https://developer.salesforce.com/docs/service/messaging-in-app/overview)