---
schema_version: "1"
id: 2520d766b5e53b240f6a784cb1f6aeb028a94002253d5dc4c5d81bed4222e5e9
title: Show Visitor Names in the Conversation Window
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/miaw_show_visitors_name.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.miaw_show_visitors_name.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fccc50bce10c73e14e7a080a3a47d743791419f4e85b6eaf58b5fca860c56f10
description: Help your service reps identify who they’re assisting by showing visitor names in the conversation window. Choose up to three pre-chat fields to define how each visitor’s name appears, with Guest used when no name is available.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Show Visitor Names in the Conversation Window

Help your service reps identify who they’re assisting by showing visitor names in the conversation window. Choose up to three pre-chat fields to define how each visitor’s name appears, with Guest used when no name is available.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="miaw_show_visitors_name__image_awc_qgf_5cc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="miaw_show_visitors_name__image_awc_qgf_5cc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat and Enhanced Web Chat channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced
              SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_important.png)

Important

Display names for authenticated conversations already in progress don’t update when the pre-chat frequency is set to **Every Conversation**. To refresh the display name, update the pre-chat frequency at the Messaging session level.

1. From Setup, in the Quick Find box, enter Embedded Service Deployments, and then select **Embedded Service Deployments**.
2. To select the deployment you want to work with, click the arrow next to the deployment name, and then select **View**.
3. On the Embedded Service Deployment Settings page, click **Edit Pre-Chat**.
4. In the Visitor Name section, select up to three pre-chat fields and assign them to the First, Second, and Third Display Name.
5. Save your changes.
6. In Embedded Service Deployment Settings, click **Publish** to apply the changes.

#### See Also

- [_Salesforce Help:_ Customize the Embedded Pre-Chat Form](https://help.salesforce.com/s/articleView?id=service.snapins_chat_customize_prechat_form.htm&language=en_US)