---
schema_version: "1"
id: 0a7ea5d819435642d75344baf13eec0a0c7a6d9c18e3602db2605be23ad2714d
title: Flow Recipes for Enhanced Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/miaw_recipes.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.miaw_recipes.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c28ec860e8ec56970df1753368666356fef41975ab957f32866a1e46a140cd41
description: Design Omni-Channel Flows to accomplish your Enhanced Chat use case.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Flow Recipes for Enhanced Chat

Design Omni-Channel Flows to accomplish your Enhanced Chat use case.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

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            <a name="miaw_recipes__d775e335"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="miaw_recipes__d775e335" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat and Enhanced Web Chat channels</td>

        </tr>
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          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS,
            Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own
            Channel</td>

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- **[Create Customer Flows for Enhanced Chat](https://help.salesforce.com/s/articleView?id=service.miaw_custom_field_example.htm&release=264.0.0&type=5)**  
    Enhanced Chat offers a powerful method to gather pre-chat details from your customer before the service rep connects. Standard Pre-Chat form fields you select, such as first name and last name, and new custom fields like account numbers, drive the experience. Here’s an example of how to create your first customer flow for efficient conversations.
- **[Persist Pre-Chat Inputs Across Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.miaw_handle_sessions.htm&release=264.0.0&type=5)**  
    An Enhanced Chat session ends when the service rep selects End Chat. If a customer continues to send messages, a new session is created. The conversation continues seamlessly from the customer’s perspective, but the rep loses access to the original pre-chat data. These instructions let service reps access pre-chat data across sessions. It’s not necessary to set up access to pre-chat data if you’re already using User Verification to persist messaging history.