---
schema_version: "1"
id: 43ac4aa738f6116636f6f49ba3e8d255c970aa3b835f0143e39096b7de7acc0e
title: Rate Limits for Enhanced Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/miaw_rate_limits.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.miaw_rate_limits.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8f0316c28019a3bc355a901830d3f2d00bba2815e83205857045ba03bc127883
description: Before starting your setup process, review the rate limits for Enhanced Chat.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Rate Limits for Enhanced Chat

Before starting your setup process, review the rate limits for Enhanced Chat.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="miaw_rate_limits__d1234e335"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="miaw_rate_limits__d1234e335" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat and Enhanced Web Chat channels</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS,
            Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own
            Channel</td>

        </tr>
      </tbody>
    </table>

## Rate Limits

These rate limits apply to Enhanced Chat:

   
| What | Description | Limit | Notes |
| --- | --- | --- | --- |
| Access token requests | Maximum number of requests for access tokens per minute. | 200 requests per minute per org | Access tokens are requested when you call setIdentityToken() when user verification is enabled, or when clicking the Chat button when user verification isn’t enabled. |
| Renew Token | Maximum number of requests to renew a token per minute. | 200 requests per minute per org | Renew token is used for Enhanced web Chat when user verification is enabled and the user’s Authorization token has expired. The Renew token is used in Enhanced In-App Chat to renew the token regardless of whether User Verification is enabled or not. |
| Start Conversation | Maximum number of conversation start requests per 30 seconds. | 3 per page per 30 seconds | For each page or mobile app, the number of times a conversation can be started. |
| Messages per minute | Maximum inbound messages (from the end user to the service rep) allowed per minute per conversation. | 22 messages per conversation per minute |   |
| File sent per minute | Maximum files sent by an end user to the service rep per conversation per minute. | 12 per conversation per minute |   |
| Transcript Downloads | Maximum number of times a file transcript can be requested per conversation. | 3 times per conversation per hour |   |