---
schema_version: "1"
id: 94d2ef5d12eaf5a978304700bb52d6c03ab2610f070614772fa211c0dc3afd8c
title: Create Your First Enhanced Chat Channel and Deployment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/miaw_quick_start.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.miaw_quick_start.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f72f84b678ff6bffd4f94542775e1ee36f35c39091fbcd6a10591e09cc41bccc
description: If you have no pre-existing channel for Enhanced Chat, use the quick start flow to create a channel and deployment.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create Your First Enhanced Chat Channel and Deployment

If you have no pre-existing channel for Enhanced Chat, use the quick start flow to create a channel and deployment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
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            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="miaw_quick_start__d1164e335"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="miaw_quick_start__d1164e335" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat and Enhanced Web Chat channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS,
              Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own
              Channel</td>

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      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d79164e95">User Permissions</th>
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            <td data-label="User Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d79164e95 ">To set up Omni-Channel Flow and Messaging:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d79164e95 ">Customize Application</td>

          </tr>
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            <td data-label="User Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d79164e95 ">To modify permission sets and profiles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d79164e95 ">Manage Profiles and Permission Sets</td>

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        </tbody>
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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note After you create a messaging channel, you can add additional deployments to it. If you deploy both Enhanced Chat v1 and v2 on the same website, messages may fail to appear in the Enhanced Chat v1 version. This is especially true for Lightning Types, as Enhanced Chat v1 does not support them. We recommend against mixing v1 and v2 deployments on the same domain to prevent unexpected behavior.

1. From Setup, in the Quick Find box, enter Messaging Settings, and then select **Messaging Settings**.
2. Click New Channel.
3. In the Add a Messaging Channel modal, click Start.
4. Select **Enhanced Chat** as your channel type, and click **Next**. Your Service Channel, which you previously created, lets your org message with customers. Your Messaging Channel specifies what type of chat you implement (that is, Enhanced Web Chat, Enhanced In-App Chat, WhatsApp, Facebook, or SMS).
5. In the Name Your Channel window, define your channels settings:
    1. Channel Name: Differentiate it from other channels you may create.
    2. Developer Name: API name for the channel
    3. Deployment Type: Specifies what type of messaging you’ll do
    4. Domain: The domain URL for the site where your customers chat. For example, yourcompany.com
6. Click **Next**.
7. In the Channel Routing window, select: Omni-Flow as the Routing Type. Select the Flow Definition and the Fallback Queue that you created earlier. Choosing Omni-Flow allows you to work with our Pre-Chat form and Bots enhancements.
    1. Omni-Queue
    2. Omni-Flow. This option lets you work with our Pre-Chat form and Bots enhancements.
    3. Agentforce Service Agent
8. If your org has already accepted Terms and Conditions, you’ll see an option to click Save. After clicking Save, skip to step 11. If your org hasn’t accepted Terms and Conditions, click Next.
9. In the Terms and Conditions window, select **I’ve read and agree to all terms and conditions**
10. Click **Save**.
11. Don’t navigate away from the window while you see the loading screen. When you see a green success message, click the option to **Customize it**.
    1. Enhanced Chat v2 is the default for new channels. [Customize your Enhanced Chat v2 deployment.](https://help.salesforce.com/s/articleView?id=service.enhanced_chat_v2_optimize_setup.htm&language=en_US)
    2. To switch back to v1, click **Switch to v1**. [Customize your Enhanced Web Chat v1 deployment.](https://help.salesforce.com/s/articleView?id=service.miaw_optimize_setup.htm&language=en_US)
    3. [Customize your Enhanced In-App Chat deployment.](https://help.salesforce.com/s/articleView?language=en_US&id=service.miaw_deployment_mobile.htm)
    4. [Customize your Enhanced Chat custom client deployment.](https://help.salesforce.com/s/articleView?language=en_US&id=service.miaw_deployment_custom.htm)