---
schema_version: "1"
id: 33c7ab0ffb9ab141c24d7aa1bac8e9392fd4fc3de4179f900e46131abb662b93
title: Optimize Enhanced Chat v1 Setup
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/miaw_optimize_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.miaw_optimize_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 242e6ff7868a0953de14afea6437bc487852507cbc2d011772ab51e4b85be668
description: After completing basic setup, choose to add user verification, custom labels, branding, pre-chat and more to your Enhanced Chat v1 deployment.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Optimize Enhanced Chat v1 Setup

After completing basic setup, choose to add user verification, custom labels, branding, pre-chat and more to your Enhanced Chat v1 deployment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
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      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="miaw_optimize_setup__d425e335"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="miaw_optimize_setup__d425e335" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat and Enhanced Web Chat channels</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS,
            Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own
            Channel</td>

        </tr>
      </tbody>
    </table>

 
| Business Need | Solution |
| --- | --- |
| Verify your end users' identity. Extend Enhanced Web Chat conversation history beyond 6 hours. | [User Verification](https://help.salesforce.com/s/articleView?id=service.user_verification.htm&language=en_US) |
| Customize your deployment. Or, add an additional deployment to your messaging channel. | [Customize a Deployment](https://help.salesforce.com/s/articleView?language=en_US&id=service.miaw_create_deployment_type.htm) |
| Customize the labels that your end users see. Or, translate the labels that your end users see. | [Custom Labels](https://help.salesforce.com/s/articleView?language=en_US&id=service.miaw_custom_labels.htm) |
| Collect information ahead of the conversation. | [Add a Pre-Chat Form](https://help.salesforce.com/s/articleView?language=en_US&id=service.miaw_custom_prechat_3.htm) |

- **[Customize an Enhanced Chat Deployment](https://help.salesforce.com/s/articleView?id=service.miaw_create_deployment_type.htm&release=264.0.0&type=5)**  
    Customize an existing Enhanced Chat deployment, add it to your site, and set up security. Or, if you’re adding a second deployment to an existing Enhanced Chat channel, follow these steps to create and customize it.
- **[Set Security Protocols for Your Messaging for Web Deployment](https://help.salesforce.com/s/articleView?id=service.miaw_security.htm&release=264.0.0&type=5)**  
    To successfully use Messaging for Web, add your experience site or external website domain to a Cross-Origin Resource Sharing (CORS) allowlist. If you change your domain, remember to update the CORS allowlist.
- **[Persist Secure Messaging History Across Multiple Devices with User Verification](https://help.salesforce.com/s/articleView?id=service.user_verification.htm&release=264.0.0&type=5)**  
    To maximize data privacy, securely connect your customers to their messaging history and persist conversations across devices with token-based or credential-based user verification. Persist conversations across devices with token-based user verification.
- **[Customize Pre-Chat for Enhanced Chat](https://help.salesforce.com/s/articleView?id=service.miaw_custom_prechat_3.htm&release=264.0.0&type=5)**  
    Ask customers to fill out visible pre-chat fields before starting a messaging session, or auto-fill hidden pre-chat fields when the conversation begins. Add standard and custom fields to your pre-chat form.
- **[Map Pre-Chat Values in Omni-Channel Flow](https://help.salesforce.com/s/articleView?id=service.miaw_map_messaging_2.htm&release=264.0.0&type=5)**  
    Omni Flow sends pre-chat form data to the messaging session for a more informed service rep experience. Map visible and hidden fields from your pre-chat form to your Omni flow.
- **[Update Your Enhanced Web Chat Deployment After Upgrading to Enhanced Domains](https://help.salesforce.com/s/articleView?id=service.miaw_enhanced_domains_1.htm&release=264.0.0&type=5)**  
    To ensure that your Enhanced Web Chat deployment remains active after you enable enhanced domains, republish your deployment. If you use Enhanced Web Chat in an Experience Builder site, update your allowlisted URLs.

#### See Also

- [Enhanced Chat FAQ](https://help.salesforce.com/s/articleView?id=service.miaw_faq.htm&release=264.0.0&type=5 "Review answers to commonly asked questions about Enhanced Chat, formerly Messaging for In-App and Web.")