---
schema_version: "1"
id: 4c359a84eb14a82371404342533f13c29d7168ea1f4a9fcb9801a7573cd92ea7
title: Give Non-Reps Access to Enhanced Chat Transcripts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/miaw_non_agent_permissions_1.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.miaw_non_agent_permissions_1.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: de5587f1fde7d8334d563fc86d1542346adb61a5337f9255fc1070a51c2717cd
description: To let users who aren't service reps view Enhanced Chat transcripts, give them access to the Messaging Session record and assign them the Access Conversation Entries app permission.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Give Non-Reps Access to Enhanced Chat Transcripts

To let users who aren't service reps view Enhanced Chat transcripts, give them access to the Messaging Session record and assign them the Access Conversation Entries app permission.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="miaw_non_agent_permissions_1__d540e335"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="miaw_non_agent_permissions_1__d540e335" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat and Enhanced Web Chat channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS,
              Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own
              Channel</td>

          </tr>
        </tbody>
      </table>

1. [Give your non-rep user access to the Messaging Session record](https://help.salesforce.com/s/articleView?id=platform.users_profiles_record_types.htm&type=5&language=en_US).
2. From Setup, search for Profiles, and select **Profiles**.
3. Select the name of the profile for your non-rep users.
4. Select **App Permissions**.
5. Click **Edit.**
6. Select **Enable** on the Access Conversation Entries permission.
7. Save your changes.