---
schema_version: "1"
id: 34a8fb2d7e630524e87f4f0a5f3e4bf01961215039d96d06066cef4ff781448e
title: Configure an Enhanced In-App Chat Deployment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/miaw_deployment_mobile.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.miaw_deployment_mobile.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 62ac48c6f9cc2dc54dcbea52bd143d942afb8e968caea7da84b06680c20b1744
description: Customize an existing Enhanced In-App Chat deployment, add it to your site, and set up security. Or, if you’re adding a second deployment to an existing Enhanced In-App Chat channel, follow these steps to create and customize it.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Configure an Enhanced In-App Chat Deployment

Customize an existing Enhanced In-App Chat deployment, add it to your site, and set up security. Or, if you’re adding a second deployment to an existing Enhanced In-App Chat channel, follow these steps to create and customize it.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="miaw_deployment_mobile__d485e1009"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="miaw_deployment_mobile__d485e1009" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Enhanced Facebook
              Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced
              LINE, and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d110911e98">User Permissions</th>
          </tr>
        </thead>
        <tbody>
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            <td data-label="User Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d110911e98 ">To set up this feature:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d110911e98 ">
              <p>Customize Application </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Modify Metadata Through Metadata API
                Functions</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d110911e98 ">To modify permission sets and profiles:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d110911e98 ">Manage Profiles and Permission Sets</td>

          </tr>
        </tbody>
      </table>

To create a new mobile app deployment, follow these steps. For website deployments, see [Configure an Enhanced Web Chat Deployment](https://help.salesforce.com/s/articleView?id=service.miaw_configure_web_deployment_1.htm&release=264.0.0&type=5 "Connect your messaging channel to a website with a new embedded deployment. Create and customize your deployment, add it to your site, and set up security.").

1. From Setup, in the Quick Find box, enter Embedded Service Deployments, and then select **Embedded Service Deployments**.
2. If you already went through the quick start flow to create an Enhanced In-App Chat channel and deployment, and you’d like to create an additional Enhanced In-App Chat deployment for that pre-existing channel, take steps 2-6. If you just want to customize your first Enhanced In-App Chat deployment that was created in the quick start flow, skip to step 7. Click the **New Deployment** button. Choose your conversation type, **Enhanced Chat**.
3. Select **Mobile** as the deployment destination for your channel.
    
    ![Embedded Service deployment modal with web or mobile choice.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/miaw/miaw_deployment_mobile.png)
4. Name your Embedded Service deployment, which generates the API Name.
    
    ![Mobile deployment setup window.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/miaw/miaw_mobile_deployment_setup.png)
5. Select the **Messaging Channel** that you created in Messaging Settings, and add it to the deployment. If you haven’t created a channel, go to Messaging Settings.
6. Save your work.
7. Adjust your new deployment from the deployment settings page.
    
    ![Mobile Deployment Settings.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/miaw/miaw_mobile_deployment.png)
8. Optionally add business hours to your deployment.
    1. Create a business hours record. See [Set Business Hours](https://help.salesforce.com/s/articleView?id=service.customize_supporthours.htm&type=5&language=en_US).
    2. Click **Edit Settings**.
    3. Select a business hours record from the Business Hours field, and save your changes.
9. Optionally, prepare a pre-chat form that customers must fill out before messaging with a service rep.
    1. Click **Edit Pre-Chat** to select the standard and custom fields for the form. See [Customize Pre-Chat for Enhanced Chat](https://help.salesforce.com/s/articleView?id=service.miaw_custom_prechat_3.htm&language=en_US).
    2. Click **Set Custom Labels** to write your own labels for fields, alt text in your messaging experience, and select the language you want each label to appear in. To create labels in more than one language, first enable translation workbench, add your supported languages, and assign your translators. See [Enable Translation Workbench](https://help.salesforce.com/s/articleView?id=platform.customize_wbench.htm&type=5&language=en_US) and [Add Translated Languages and Translators](https://help.salesforce.com/s/articleView?id=platform.adding_and_editing_translated_languages.htm&type=5&language=en_US).
10. Optionally, set up push notifications for your mobile apps. See [Set Push Notifications for Enhanced In-App Chat](https://help.salesforce.com/s/articleView?id=service.miaw_inapp_push.htm&release=264.0.0&type=5 "Set push notifications for your iOS or Android mobile apps in your Enhanced In-App Chat channel. Unlike messages that are automated or sent by service reps, push notifications are temporary and don’t appear in a user’s chat history.").
11. In the **Mobile Configuration** section of deployment settings, click **Get Code File** to download the JSON configuration file, `configFile.json`.
    
    ![Mobile configuration file to download code for your app.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/miaw/miaw_mobile_code.png)
12. After you create or edit a deployment, you must click the **Publish** button on the deployment settings page.
13. To ensure that Enhanced Chat continues to work optimally, always republish your deployment after testing newly added features.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note If you’re building an Android project, save this JSON file in your assets folder. For iOS, add the JSON file to your project so that you can access the contents from your code. See the [In-App Developer Guide](https://developer.salesforce.com/docs/service/messaging-in-app/overview) for more details.

#### See Also

- [Customize Pre-Chat for Enhanced Chat](https://help.salesforce.com/s/articleView?id=service.miaw_custom_prechat_3.htm&release=264.0.0&type=5 "Ask customers to fill out visible pre-chat fields before starting a messaging session, or auto-fill hidden pre-chat fields when the conversation begins. Add standard and custom fields to your pre-chat form.")