---
schema_version: "1"
id: 3572db84014e53523db86e43f78591be6ba4d9c82b925158fcdd4fd9be30d8f6
title: Set Up Credential-Based User Verification
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/miaw_credential_user_verification_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.miaw_credential_user_verification_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cb3cb2ed57cb4071c6f461d649bcf939d4a648b8fbaa1e394b93c6a214d26dad
description: Credential-based user verification lets authenticated customers view their messaging conversation history when chatting in Enhanced Web Chat on a Salesforce site.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Set Up Credential-Based User Verification

Credential-based user verification lets authenticated customers view their messaging conversation history when chatting in Enhanced Web Chat on a Salesforce site.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="miaw_credential_user_verification_setup__d149e335"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="miaw_credential_user_verification_setup__d149e335" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat and Enhanced Web Chat channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS,
              Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own
              Channel</td>

          </tr>
        </tbody>
      </table>

If you have a Service agent deployed on a Salesforce site, make sure that your site users have the permissions required for your agent's actions. After you set up credential-based user verification, Service agents run actions as the logged-in site user, not the agent user.

## Turn On User Verification

Turn on user verification for Enhanced Chat.

1. From Setup, in the Quick Find box, enter Messaging, and then select **Messaging Settings**.
2. In the dropdown for your messaging channel, select **Edit**.
3. Select the **Add User Verification** checkbox. Ignore the Authorization Token Expiration Time for Verified Users box. The token expiration time for credential-based user verification is always 15 minutes until the token automatically renews.
4. Save your changes.

## Add Credential-Based User Verification to your Salesforce Site

Activate user verification in an Experience site with just a few clicks.

1. Open the Experience Builder.
2. On the page, click to highlight the Embedded Messaging component.
3. In the property editor, select **Add credential-based user verification**.
    
    ![Experience Builder property editor for Embedded Messaging with the Add credential-based user verification checkbox selected.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/miaw/miaw_credential_user_verification_update.png)
4. Publish your changes.