---
schema_version: "1"
id: 09da26a4f1346318363a0026fbdde6d6d67d2ad2f874d8c0763c588067231194
title: Assess Your Readiness to Transition to Enhanced Chat
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/miaw_chat_readiness_report.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.miaw_chat_readiness_report.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0fa512f20911d66e70b4ada8d63e5bc9c51898d4a3a5590891f9a74a18aac4e8
description: Preparing to move from Legacy Chat to Enhanced Chat? Use the Chat Transition Readiness Report to understand the complexity of your current chat setup and plan a smooth transition. This report highlights active deployments, configurations, and customizations, making it easier to assess the scale of your chat environment as you prepare for the transition.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Assess Your Readiness to Transition to Enhanced Chat

Preparing to move from Legacy Chat to Enhanced Chat? Use the Chat Transition Readiness Report to understand the complexity of your current chat setup and plan a smooth transition. This report highlights active deployments, configurations, and customizations, making it easier to assess the scale of your chat environment as you prepare for the transition.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:6.666666666666667%">
          <col style="width:93.33333333333333%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions for Enhanced Chat.
              </a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.live_agent_intro.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions for Legacy
                Chat.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="miaw_chat_readiness_report__d322e242"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="miaw_chat_readiness_report__d322e242" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;"><strong>This article applies to:</strong> Enhanced Chat and Legacy Chat channels.</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_x.png" alt="X icon"></span>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;"><strong>This article doesn’t apply to:</strong> Enhanced WhatsApp, Enhanced Facebook
              Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, and Bring
              Your Own Channel.</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Beginning in June 2025, Messaging for In-App and Web is changing its name to Enhanced Chat. During this transition, you can possibly see references to both names in our documentation. We wish we could magically update the name everywhere at once, and we thank you for your patience as we evolve.

1. Click the [installation link](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tQy000000BMmnIAG) to download and install the Chat Transition Readiness Report managed package in your customer org.
2. Select **Install for Admins only**, select the confirmation checkbox, and click **Install**.
    
    The managed package installs a Lightning app that includes the readiness report to review your current chat setup.
3. After installation, schedule a job to refresh the report data hourly. This schedules the data refresher to run every hour. Ask your Org Adminto run the following code in the Developer Console:
    
    ```
    String cronExpression = '0 0 * * * ?';
    ChatReport.ScheduleChatReportDataExtractors job = new ChatReport.ScheduleChatReportDataExtractors();
    System.schedule('CoreSc_ScheduleChatReportDataExtractors', cronExpression, job);
    ```
    
    Customers can modify the frequency by updating the `cronExpression` as needed
4. In the Service Console, click the **App Launcher** icon, and enter Chat Transition Readiness Report in the Quick Find box. Open the app to view the report.
5. Review the generated report, which lists all the active deployments, configurations, and customizations in your current setup. Click the value of a configuration to view details of that specific configuration.
6. This report refreshes hourly and can be downloaded as a PDF document. Click **Download** to save a copy.

#### See Also

- [_Trailhead_: Migrating from Legacy Chat to Enhanced Chat](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat)
- [Prepare for a Seamless Shift from Legacy Chat to Enhanced Chat with Chat Transition Readiness Report](https://help.salesforce.com/s/articleView?id=release-notes.rn_chat_transition_readiness_report.htm&language=en_US)
- [Enhanced Chat FAQ](https://help.salesforce.com/s/articleView?id=service.miaw_faq.htm&release=264.0.0&type=5 "Review answers to commonly asked questions about Enhanced Chat, formerly Messaging for In-App and Web.")