---
schema_version: "1"
id: 465d6111e6352bb4a3ed09f8244a8ebff546a0023071b637e24e1d949f9310d0
title: Set Up the Field Service Mobile Widget
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/mfs_widget_setup_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.mfs_widget_setup_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5a8498ec180f9e7c80415eb3ec4329b97c7f504b902970f76e26ee3462b272f9
description: Let mobile workers view their next appointment’s details, update the status of appointments from Dispatched to En Route, and navigate to appointments directly from the home screen.
products:
  - Field Service
release: "264"
---
# Set Up the Field Service Mobile Widget

Let mobile workers view their next appointment’s details, update the status of appointments from Dispatched to En Route, and navigate to appointments directly from the home screen.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To access the Field Service mobile app, users need the Field Service Mobile user license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d94124e78">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d94124e78 ">To edit object permissions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d94124e78 ">Manage Profiles and Permission Sets</td>

          </tr>
        </tbody>
      </table>

Define a default list view that determines which fields are shown for each service appointment in the widget. The three values separated by dots are determined by the order of the fields in the default list view of the Field Service Mobile Settings that are associated with the mobile worker’s profile.

![Info shown in widget](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/widget_fields.png)

1. Locate a list view that has the fields sorted according to the order that you want to show in the widget, or create one for this purpose.
    1. From Field Service, open the Service Appointments tab.
    2. From List View Controls, click **New**.
    3. Enter the details.
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)
        
        Note Copy the List API Name for later use.
    4. Save the view.
    5. From List View Controls, click **Select Fields to Display**.
    6. Customize the view so that the second, third, and fourth columns show the fields that you want to include in the widget. The first column is ignored for this purpose. In this example, Status is first, Subject is second, and Description is third.
        
        ![Fields shown in the widget](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/mfs_widget_info_setup.png)
2. Define this list view as the default.
    1. From Setup, in the Quick Find box, enter Field Service Mobile, and then select **Field Service Mobile Settings**.
    2. In the settings that are assigned to your mobile workers, click the arrow and select **Show Details**.
    3. Under Service Appointment Priming, in Default List View Developer Name, enter the API name of the list view that you created.
3. Determine which service appointment status indicates that the mobile worker is on the way.
    1. From Setup, in the Quick Find box, enter Field Service, and then select **Field Service Settings**.
    2. Under the Mobile Widget section, for En Route Status, select the relevant status.

Keep these considerations in mind.

- The Field Service mobile widget doesn’t support the use of custom status update workflows.
- If more service appointments are on today’s schedule but they’re in the Completed, Cannot Complete, or Canceled status categories, the widget shows that nothing else is scheduled for today.

#### See Also

- [_Apple Developer Guide_: Keeping a widget up to date](https://developer.apple.com/documentation/widgetkit/keeping-a-widget-up-to-date)
- [Add the Field Service Mobile Widget (Beta)](https://help.salesforce.com/s/articleView?id=service.mfs_widget.htm&release=264.0.0&type=5 "You can add the Field Service mobile widget along with the Field Service mobile app on iOS devices.")