---
schema_version: "1"
id: ccff8b632d0162fa72aad4406c7a1b2948212798e5b4d600a7ef7790882f6dcb
title: Create Resource Absences in the Field Service Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/mfs_resource_absence.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.mfs_resource_absence.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 432a70437e4e6283d8b7c134a8484e75f698b26882d13e03b7cfac11e5ac48a8
description: Resource absences indicate when a service resource is unavailable to work. During schedule optimization, service resources aren’t assigned to appointments that conflict with their absences. View and manage absences from the Profile tab in the app. Or view work and absences together in the Schedule tab.
products:
  - Field Service
release: "264"
---
# Create Resource Absences in the Field Service Mobile App

Resource absences indicate when a service resource is unavailable to work. During schedule optimization, service resources aren’t assigned to appointments that conflict with their absences. View and manage absences from the Profile tab in the app. Or view work and absences together in the Schedule tab.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To access the Field Service mobile app, users need the Field Service Mobile user license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d95404e78">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d95404e78 ">To view, create, edit, or delete resource absences:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d95404e78 ">Read on service resources</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d95404e78 ">To customize the page layout:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d95404e78 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d95404e78 ">To customize Field Service mobile settings:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d95404e78 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

To allow users to create, update, and delete absence records from the app, make the following configurations.

1. Add the Absences related list to the service resource page layout, and customize its fields as needed.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)
    
    Note The date picklist values on resource absences are based on the Picklist Time Interval in Minutes setting on the Field Service Mobile Settings page in Setup.
2. Add the "Non Availability" record type to user profiles.
    1. From Setup, in the Quick Find box, enter Users, and then select **Profiles**.
    2. Select the user profile that you want to add the record type to.
    3. Under Apps, select **Object Settings**.
    4. Select **Resource Absences** and click **Edit**.
    5. Next to Non Availability, select the circle for Default Record Type. The checkbox for Assigned Record Type is automatically filled in.
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)
        
        Note For resource absences created from the app to be considered for schedule optimization, Non Availability must be selected as the default record type.
    6. Click **Save**.
3. Optionally, hide certain resource absence types in the app.
    1. From Setup, in the Quick Find box, enter Connected Apps, and then select **Manage Connected Apps**.
    2. Select **Salesforce Field Service for Android** or **Salesforce Field Service for iOS**.
    3. Under Custom Attributes, click **New**.
    4. For Attribute key, enter EXCLUDE\_RESOURCE\_ABSENCE\_TYPES.
    5. For Attribute value, enter a comma-separated list of the resource absence types you want to hide from the Profile tab, and then click **Save**.
        
        For example, if you want to hide meetings and trainings, you would enter "Meeting,Training".
4. To control how many resource absences are displayed in the app, set a date range in Field Service Mobile Settings.
    1. From Setup, in the Quick Find box, enter Field Service Mobile Settings, then select **Field Service Mobile Settings**.
    2. Edit the mobile setting configuration, then choose values for the **Future Days in the Date Picker** and **Past Days in the Date Picker** fields. For example, select 7 days in the past and 30 days in the future so workers can see absences in the prior week and the month ahead.
5. Optionally, combine resource absences with the work items on the Schedule tab. Mobile workers get an integrated view of the schedule. Desktop users don’t see absences added to Service Appointment list views.
    1. From Setup, in the Quick Find box, enter Field Service Mobile Settings, then select **Field Service Mobile Settings**.
    2. Edit the configuration where you want to add absences to the schedule, and select **Display resource absences in the Schedule page**.
    3. Save your changes.

Managing Absences in the App

View and manage absences from the Absences card on the Profile tab. You see absences for the date range specified in Field Service Mobile Settings.

To create a resource absence, click the **+** icon. The Type field indicates the nature of the time off from work, and comes with the following values:

- Vacation (default)
- Meeting
- Training
- Medical

#### See Also

- [Create Service Resource Absences for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_create_absences.htm&release=264.0.0&type=5 "Create resource absences to indicate when a service resource is unavailable to work. During schedule optimization, service resources aren’t assigned to appointments that conflict with their absences. View and manage absences from the Absences related list on service resource records.")
- [Service Resource Fields for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_resource_fields.htm&release=264.0.0&type=5 "Service resources, resource absences, resource capacity records, assigned resources, and resource preferences have these fields. Sometimes certain fields aren’t visible or editable depending on your page layout and field-level security settings.")