---
schema_version: "1"
id: 1371b40524a5de0c4e6d922d179329d58dd878efb07a4a6428a47d23218f9cef
title: Let Users Create Product Requests in the Field Service Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/mfs_product_requests.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.mfs_product_requests.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1456cd839c3299a6f40f6470f4f96841e0adce43144b2e210c75915126120472
description: Let your mobile workers create product requests when they find defective parts in their vehicles or their stock runs out.
products:
  - Field Service
release: "264"
---
# Let Users Create Product Requests in the Field Service Mobile App

Let your mobile workers create product requests when they find defective parts in their vehicles or their stock runs out.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To access the Field Service mobile app, users need the Field Service Mobile user license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d23092e78">User Permissions Needed</th>
          </tr>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23092e78 ">To create quick actions and add them to page layouts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23092e78 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23092e78 ">To view product request line items:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23092e78 ">Read on product requests</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23092e78 ">To create product requests:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23092e78 ">Create on product requests</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23092e78 ">To create, update, or delete product request line items:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23092e78 ">Edit on product requests</td>

          </tr>
        </tbody>
      </table>

1. Create a global quick action for product requests.
    1. From Setup, enter Global Actions in the Quick Find box, and select **Global Actions**.
    2. Click **New Action**.
    3. Enter the details for your new action.
        
        - For Action Type, select **Create a Record**.
        - For Target Object, select **Product Request**.
        - For Standard Label Type, select **Create New \[Record Type\]**.
        - For Name, enter an API name for your action.
    4. Click **Save**.
2. Add fields to the action's layout, and click **Save**.
    
    When mobile workers use this action to request inventory, they complete these fields. We recommend using no more than eight fields.
3. Add the Product Request quick action to the Publisher Layout that's assigned to your mobile workers.
    1. From Setup, enter Publisher Layouts in the Quick Find box, and select **Publisher Layouts**.
    2. Click **Edit** next to the publisher layout you want to add the action to.
    3. Drag the Product Request quick action to the **Quick Actions in the Salesforce Classic Publisher** list.
    4. Click **Save**.
4. Create a global quick action for the Product Request Line Item.
    1. From the Object Manager, select **Product Request**.
    2. In the sidebar, select **Buttons, Links, and Actions**.
    3. Click **New Action**.
    4. Enter the details for your new action.
        
        - For Action Type, select **Create a Record**.
        - For Target Object, select **Product Request Line Item**.
        - For Standard Label Type, select **Create New \[Record Type\]**.
        - For Name, enter an API name for your action.
5. Add fields to the action's layout, and click **Save**.
6. Add the quick action to the Product Request page layout.
    1. From the Object Manager, select **Product Request**.
    2. In the sidebar, select **Page Layouts**.
    3. Under Page Layouts, select **Product Request Page Layout**.
    4. At the top of the screen, select **Quick Actions**.
    5. Drag the Product Request Line Item quick action to the **Quick Actions in the Salesforce Classic Publisher** list.
    6. Click **Save**.

#### See Also

- [Request Inventory in Field Service](https://help.salesforce.com/s/articleView?id=service.fs_create_part_requests.htm&release=264.0.0&type=5 "When your stock gets low or you need a part for a particular work order, create a product request. Product requests can be associated with work orders, work order line items, cases, and accounts. You can specify when and where the parts are needed, and divide the request into line items that each represent a needed part.")
- [Product Request and Transfer Fields](https://help.salesforce.com/s/articleView?id=service.fs_part_requests_fields.htm&release=264.0.0&type=5 "Product requests, product request line items, product transfers, and shipments have these fields. Some fields aren’t visible or editable depending on your page layout and field-level security settings.")
- [Set Up Inventory Access for Mobile Workers](https://help.salesforce.com/s/articleView?id=service.mfs_products_location.htm&release=264.0.0&type=5 "Customize your page layouts and user permissions so that your team can take care of inventory management tasks. For example, give mobile workers the ability to log product consumption, create product requests, and keep their service vehicle inventory current. Inventory management is supported on both Android and iOS.")
- [Set Up Multiple Inventory Locations](https://help.salesforce.com/s/articleView?id=service.mfs_products_multiple_locations.htm&release=264.0.0&type=5 "By default, all products consumed for a work order or work order line item come from the same location. However, you can let mobile workers log product consumption from multiple locations. You might want to do this when, for example, workers provide services to multiple vendors or want separate inventories for different types of work.")