---
schema_version: "1"
id: 03fb8eeaf6fadd0b61c8c3ed055113a3a51529a5ee33534d701008abbbc33583
title: Offline Behaviors in the Field Service Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/mfs_offline_behaviors.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.mfs_offline_behaviors.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 88e793383bfe6530503b0869b41ba86e1d48eaa2205edc3b5926d7c6ad1d58bd
description: See what gets primed and what is available offline with the Field Service mobile app.
products:
  - Field Service
release: "264"
---
# Offline Behaviors in the Field Service Mobile App

See what gets primed and what is available offline with the Field Service mobile app.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To access the Field Service mobile app, users need the Field Service Mobile user license.</td></tr></tbody></table>

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_tip.png)

Tip To see at a glance what is being primed, use [Performance Priming](https://help.salesforce.com/s/articleView?id=service.mfs_perf_priming_intro.htm&release=264.0.0&type=5 "Learn about the advanced offline capabilities of Performance Priming for the Field Service mobile app."), which employs offline briefcases to sync data to the Field Service mobile app. Data to be primed is visible in Briefcase Builder.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d14431e89">Object</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d14431e92"><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span> Primed &amp; Available Offline</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Service appointment (SA) schedule list</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">
              <ul>
                <li>Record data</li>

                <li>Object specs</li>

                <li>Page/compact/search layout</li>

                <li>Related list (list only)</li>

                <li>Related list details</li>

                <li>Actions (attached LWCs)</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Work Order (WO) (parent of SA on schedule list)</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">
              <ul>
                <li>Record data</li>

                <li>Object specs</li>

                <li>Page/compact/search layout</li>

                <li>Related list (list only)</li>

                <li>Related list details</li>

                <li>Actions (attached LWCs)</li>

                <li>Files (content document only)</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Work Order Line Item (WOLI) (parent of SA on schedule list or child of WO
              that’s a parent of SA on schedule list)</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">
              <ul>
                <li>Record data</li>

                <li>Object specs</li>

                <li>Page/compact/search layout</li>

                <li>Related list (list only)</li>

                <li>Related list details</li>

                <li>Actions (attached LWCs)</li>

                <li>Files (content document only)</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Asset (child of WO that is parent of SA on schedule list) </td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">
              <ul>
                <li>Record data</li>

                <li>Object specs</li>

                <li>Page/compact/search layout</li>

                <li>Related list (list only)</li>

                <li>Related list details</li>

                <li>Actions (attached LWCs)</li>

                <li>Files (content document only)</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">ProductConsumed, ProductRequire, Account, Case, Contact, AssignedResource
              (child of WO that is parent of SA on schedule list) </td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">
              <ul>
                <li>Record data</li>

                <li>Object specs</li>

                <li>Page/compact/search layout</li>

                <li>Files (content document only): Case and Product only</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Object X (child of WO/WOLI that is parent of SA on schedule list). (Any other
              object not mentioned before.)</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">
              <ul>
                <li>Record data</li>

                <li>Object specs</li>

                <li>Page/compact/search layout: When referencing an object with record data object
                  spec, and page layout data that’s primed</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Object X (child of SA on schedule list)</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">
              <ul>
                <li>Record data</li>

                <li>Object specs</li>

                <li>Page/compact/search layout: When referencing an object with record data,
                  object spec, and page</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Object Y (child of child [level 3] of WO that is parent of SA on schedule
              list). (Only if referenced by objects not explicitly mentioned before.)</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">
              <ul>
                <li>Record data</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Object Z (WO -&gt; object x -&gt; object y -&gt; object z)</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">Not primed.</td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Service Reports 1.0</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">Not primed.</td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Service Documents/ Service Reports 2.0</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">Not primed.</td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Feeds for asset, case, WO, product request, product request line item,
              SA</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">Not primed.</td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Knowledge articles</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">
              <ul>
                <li>Record data</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Product Items, Product Request, Product Transfer</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">
              <ul>
                <li>Record data</li>

                <li>Object specs</li>

                <li>Page/compact/search layout</li>

                <li>Related list (list only)</li>

                <li>Actions (attached LWCs)</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Object" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e89 ">Timesheets, Timesheet Entry</td>

            <td data-label="Checkmark Primed &amp; Available Offline" class="slds-cell-wrap" style="vertical-align:top;" headers="d14431e92 ">
              <ul>
                <li>Record data</li>

                <li>Object specs</li>

                <li>Page/compact/search layout</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Flows

- All Field Service flows in Field Service mobile settings are primed.
- Subflows referenced explicitly by a Field Service flow are primed.
- Records referenced by flows aren’t primed.