---
schema_version: "1"
id: 4dfc550ba84187167e1291da0249e71a403ee36f9c974ea4f706bba310bc66c8
title: Customize Screens in the Field Service Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/mfs_layouts_page.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.mfs_layouts_page.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 97e32d748363493b762bcb7eb2df411742584216b04b2b58148a9eed204ce2ca
description: Control which fields users see in the Field Service mobile app by updating page and search layouts.
products:
  - Field Service
release: "264"
---
# Customize Screens in the Field Service Mobile App

Control which fields users see in the Field Service mobile app by updating page and search layouts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To access the Field Service mobile app, users need the Field Service Mobile user license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d163684e76">User Permissions Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e76 ">To modify page layouts:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e76 ">Customize Application</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e76 ">To create custom list views:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e76 ">
            <p>Read on the type of record included in the list</p>
            <p>AND</p>
            <p style="margin-bottom:0;">Create and Customize List Views</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e76 ">To create, edit, or delete public list views:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e76 ">Manage Public List Views</td>

        </tr>
      </tbody>
    </table>

Records in the Field Service mobile app display the first three fields in the corresponding page layout. Some fields are hard-coded, meaning they are shown in the app regardless of their place in the page layout.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note

- When you update metadata like a page layout, users must log out and log into the Field Service mobile app to see the changes.
- Not all field types are supported in the Field Service app. Review [Supported Data Types in the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_data_types.htm&release=264.0.0&type=5 "Learn which data types are supported in the Field Service mobile app for Android and iOS.") before you configure your layouts.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d163684e160">Screen in the mobile app</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d163684e163">Page Layout</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d163684e166">Details</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Screen in the mobile app" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e160 ">Absences</td>

            <td data-label="Page Layout" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e163 ">Absences related list on the Service Resource page layout</td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e166 ">
              <p>You can reach the Absences screen from the Profile screen.</p>
              <p style="margin-bottom:0;">Resource absences are displayed differently in the app based on whether the start time
                and end time fields are included in the related list layout.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Screen in the mobile app" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e160 ">Inventory</td>

            <td data-label="Page Layout" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e163 ">
              <p style="margin-bottom:0;">Search results layout on the product item object.</p>
            </td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e166 ">
              <p>The Inventory tab represents the items in the user’s inventory. It shows product items
                associated with the user’s service resource record.</p>
              <p style="margin-bottom:0;">Service resources only see the Inventory tab if they’re associated with a mobile
                inventory location (which represents their service vehicle). See <a href="https://help.salesforce.com/s/articleView?id=service.mfs_products_location.htm&amp;release=264.0.0&amp;type=5" title="Customize your page layouts and user permissions so that your team can take care of inventory management tasks. For example, give mobile workers the ability to log product consumption, create product requests, and keep their service vehicle inventory current. Inventory management is supported on both Android and iOS.">Set Up Inventory Access for Mobile Workers</a>.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Screen in the mobile app" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e160 ">Products</td>

            <td data-label="Page Layout" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e163 ">Product search layout</td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e166 ">
              <p>Users must be able to find products to create product requests and product items.</p>
              <p>Users viewing products in the app see the <samp class="parmname">Product Name</samp> field and the
                top 3 fields in the search layout. </p>
              <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                <div class="slds-media slds-media_responsive">
                  <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png" alt="Note"></span></div>
                  <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> To search Products, a pricebook must be set on the parent object. Only string fields
                    are searchable. Numbers, Dates and other fields can't be searched.</div>
                </div>
              </div>
            </td>

          </tr>
          <tr class="">
            <td data-label="Screen in the mobile app" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e160 ">Products Consumed</td>

            <td data-label="Page Layout" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e163 ">Product consumed related list on the work order. Product consumed number must be the
              first field.</td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e166 ">You can reach the Products Consumed screen from the Related tab or the Products tab in
              the work order carousel.</td>

          </tr>
          <tr class="">
            <td data-label="Screen in the mobile app" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e160 ">Record Highlight for any record</td>

            <td data-label="Page Layout" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e163 ">Compact Layout of the record (for example, Service Appointment Compact Layout)</td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e166 ">A record highlight is a preview of a record. The top-most field in a record’s compact
              layout is displayed prominently.</td>

          </tr>
          <tr class="">
            <td data-label="Screen in the mobile app" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e160 ">Record Lookup</td>

            <td data-label="Page Layout" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e163 ">Search Layout of the record (for example, Contact Search Layout)</td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e166 ">A record lookup is a search for a record. To change the search results, update the
              search layout in your org.</td>

          </tr>
          <tr class="">
            <td data-label="Screen in the mobile app" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e160 ">Related Lists</td>

            <td data-label="Page Layout" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e163 ">Related list layout</td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e166 ">Related list sorting uses the default page layout sorting. If the user overrides the
              sort setting, the app uses this setting for related list sorting. Related list sorting only
              sorts on one column.</td>

          </tr>
          <tr class="">
            <td data-label="Screen in the mobile app" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e160 ">Schedule</td>

            <td data-label="Page Layout" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e163 ">
              <ul>
                <li>The layout selected in the <samp class="parmname">Default List View Developer Name</samp> field
                  on the Field Service Mobile Settings assigned to the user’s profile.</li>

                <li>(If no list view is specified) Service Appointment search layout</li>

              </ul>
            </td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e166 ">
              <p>The Schedule tab lists service appointments assigned to the user. </p>
              <p>For details, see <a href="https://help.salesforce.com/s/articleView?id=service.mfs_schedule_list.htm&amp;release=264.0.0&amp;type=5" title="The Schedule tab in the Field Service mobile app shows service appointments that are assigned to the user. The Schedule tab layout is based on a list view specified in Setup. If no list view is specified, it uses the service appointment search layout.">Set Up the Schedule Tab in the Field Service Mobile App</a>.</p>
              <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                <div class="slds-media slds-media_responsive">
                  <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png" alt="Note"></span></div>
                  <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;" id="mfs_layouts_page__fs_default_listview_devname_note"><a name="mfs_layouts_page__fs_default_listview_devname_note"><!-- --></a><span class="slds-text-title_caps">Note</span> The <samp class="parmname">Default List View
                      Developer Name</samp> is the name of the list view that shows when the mobile Service
                    Appointment page is first opened. If the <samp class="parmname">Default List View Developer
                      Name</samp> isn’t defined, mobile users see their service appointments within the date
                    picker range. This list and the list defined are available offline. However, there isn't an
                    option to change to another list view on the mobile device unless the <samp class="parmname">Default
                      List View Developer Name</samp> is defined. </div>
                </div>
              </div>
            </td>

          </tr>
          <tr class="">
            <td data-label="Screen in the mobile app" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e160 ">Service Appointment</td>

            <td data-label="Page Layout" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e163 ">List view layout.</td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e166 ">
              <p>The service appointment screen includes the following fields in the following order:</p>
              <ul>
                <li>First field in the service appointment list view (displayed as a title)</li>

                <li>Scheduled Start (only visible if the field has a value)</li>

                <li>First three fields in the service appointment search layout</li>

                <li>Address (only visible if the field has a value)</li>

                <li>Scheduled End (only visible if the field has a value)</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Screen in the mobile app" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e160 ">Work Order Overview</td>

            <td data-label="Page Layout" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e163 ">
              <p>List view layout</p>
              <ul>
                <li>First field in Work Order compact layout is in bold in the app</li>
                <li>Description field can’t be changed and shows a max of 3 lines.</li>
                <li>Has up to 5 fields (including the title) displayed in this layout</li>
              </ul>
            </td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d163684e166 ">You can reach the Work Order Overview screen by tapping a service appointment from the
              Schedule tab.</td>

          </tr>
        </tbody>
      </table>

- **[Customize the Work Order Overview Screen in the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_work_order_overview.htm&release=264.0.0&type=5)**  
    When a user taps a service appointment on the Schedule tab, an overview of the work order is shown. You can customize the highlights and cards shown on the work order overview screen.

#### See Also

- [Set Up the Schedule Tab in the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_schedule_list.htm&release=264.0.0&type=5 "The Schedule tab in the Field Service mobile app shows service appointments that are assigned to the user. The Schedule tab layout is based on a list view specified in Setup. If no list view is specified, it uses the service appointment search layout.")
- [Customize the Work Order Overview Screen in the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_work_order_overview.htm&release=264.0.0&type=5 "When a user taps a service appointment on the Schedule tab, an overview of the work order is shown. You can customize the highlights and cards shown on the work order overview screen.")