---
schema_version: "1"
id: 815ff15cc72a968a6fa7e0f129c89bca968004f030f96e67053e94c8aca765da
title: Add Global Actions to the Field Service Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/mfs_global_actions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.mfs_global_actions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b3787b646923fd3aa15831be577237f5f542036d500f50aeab7b238e9d45c6e1
description: Add global actions to the Field Service mobile app to give your call center reps easy access to common tasks.
products:
  - Field Service
release: "264"
---
# Add Global Actions to the Field Service Mobile App

Add global actions to the Field Service mobile app to give your call center reps easy access to common tasks.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To access the Field Service mobile app, users need the Field Service Mobile user license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d99691e78">User Permissions Needed</th>
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        <tbody>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d99691e78 ">To create actions and modify publisher layouts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d99691e78 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter global actions, and select **global actions**. Add an action.
2. From Setup, Under Publisher Layouts, add the global action to the global layout.
3. Drag the quick action you want to add to your app into the Quick Actions in the Salesforce Classic Publisher section.
4. Click **Save**.

The action is accessible from the navigation bar in the Field Service mobile app.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note The app only supports global actions of the types **Create a Record** and **Lightning Web Components**. Other action types aren’t supported.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Ensure the global layout is assigned to the correct role, and the global actions are assigned to the correct global layout.