---
schema_version: "1"
id: d7e4a771d0d9b21134c789a308fc1ae2525e28de017e21d5d8e76d806784f9e1
title: Chatter in the Field Service Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/mfs_chatter.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.mfs_chatter.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2c6ee446ccd37f713c29c4ea39b0d75d69100ad0e396c4f0da7b79703f910608
description: Collaborate on field service jobs using Chatter. Feed tracking must be enabled to display the Feed tab.
products:
  - Field Service
release: "264"
---
# Chatter in the Field Service Mobile App

Collaborate on field service jobs using Chatter. Feed tracking must be enabled to display the Feed tab.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To access the Field Service mobile app, users need the Field Service Mobile user license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d64090e78">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d64090e78 ">To customize fields tracked in feeds:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d64090e78 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d64090e78 ">To view the field tracking setup page:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d64090e78 ">View Setup and Configuration</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note As of Spring ’26, Chatter is disabled by default in new Salesforce orgs. To use the Field Service Managed Package, you must [Enable Chatter](https://help.salesforce.com/s/articleView?id=experience.collab_enable.htm&type=5&language=en_US) in the Chatter Settings page in Setup.

To show the Feed tab on the work order overview carousel, enable feed tracking on work orders.

1. From Setup, enter Chatter into the Quick Find box and select **Feed Tracking**.
2. Select **Work Order** from the object list.
3. Check **Enable Feed Tracking**.
4. Click **Save.**

These object types are allow listed to show the feed tab in the record detail page of the Field Service mobile app: Work Order, Work Order Line Item, Case, Service Appointment, Product, ProductRequest, ProductRequestLineItem, Asset.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Admins can disable feed tracking for these objects and the app will respect the setting.

Limitations

- The Feed tab in iOS is supported only on the work order, work order line item, service appointment, and case objects. The Feed tab in Android is supported only on the work order, work order line item, and service appointment objects.
- (Android only) Chatter is disabled when the app doesn’t have internet connectivity.

#### See Also

- [Customize Field Service Appointment Chatter Settings](https://help.salesforce.com/s/articleView?id=service.fs_appointment_chatter_settings.htm&release=264.0.0&type=5 "In Field Service, control whether custom Gantt Chatter posts, dispatch posts, and emergency posts are shared on service appointments or on service appointment parent records.")