---
schema_version: "1"
id: c031dd9e736b961e74c1d4238649de39e484f877340500eb02adb1a41eb24b32
title: Automatic Status Change
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/mfs_automatic_status_change_user.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.mfs_automatic_status_change_user.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9444415c409e31e0fbbc28c6e7e5ebdaea1be0d477b2a8befe3730c48759ff38
description: Receive in-app updates that notify you of automatic status changes.
products:
  - Field Service
release: "264"
---
# Automatic Status Change

Receive in-app updates that notify you of automatic status changes.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To access the Field Service mobile app, users need the Field Service Mobile user license.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d169668e78">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d169668e78 ">To change statuses:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d169668e78 ">Field Service Mobile License</td>

          </tr>
        </tbody>
      </table>

1. When you’re within the time frame and the area of your appointment, update the appointment’s status according to the mode your company uses for status updates.
    - Manual—A prompt appears to suggest a status update. To accept the suggestion, click **Update Status**. To update the status later, click **Cancel**.
        
        ![Manual mode single status change](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_mobile_asc_2_manual.png)
    - Timed—A prompt appears to suggest a status update, and the progress bar indicates the time that remains before the status is updated. To accept the suggestion, click **Update Status**. To update the status later, click **Cancel**.
        
        ![Timed mode single status change](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_mobile_asc_2_timed.png)
    - Automatic—A prompt appears to notify you that the status was updated.
        
        ![Automatic mode single status change](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_mobile_asc_2_automatic.png)
2. When you leave the area of the service appointment, update the appointment’s status according to the mode your company uses for status updates.
    - Manual—A prompt appears to suggest status updates for your previous and next appointments. To accept the suggestions, click **Update Statuses**. To update the statuses later, click **Cancel**.
        
        ![Manual mode double status change](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_mobile_asc_3_manual.png)
    - Timed—A prompt appears to suggest status updates for your previous and next appointments. The progress bar indicates the time that remains before the statuses are updated. To accept the suggestions, click **Update Statuses**. To update the statuses later, click **Cancel**.
        
        ![Timed mode double status change](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_mobile_asc_3_timed.png)
    - Automatic—A prompt appears to notify you that the statuses of your previous and next appointments were updated.
        
        ![Automatic mode double status change](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/fs_mobile_asc_3_automatic.png)
3. Your service appointment statuses are updated until you finish work for the day.

Consider these points when you’re using Automatic Status Change.

- If you’re on your way to your next service appointment outside of the time frame, you’re prompted to update your status manually.
- If you’re offline when you update a status, the change is synced when you’re back online.
- The prompts appear only if the app is open. When the app is closed, the updates appear as notifications.

#### See Also

- [Set Up Automatic Status Change](https://help.salesforce.com/s/articleView?id=service.mfs_automatic_status_change_beta_settings.htm&type=5&language=en_US)