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Add Custom Icons to the Real-Time Location Component

Add your own icons to mark the team member’s and the customer’s locations on the map.

Required Editions

Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
The Field Service Appointment Assistant managed package and permission set license are required.
User Permissions Needed
To customize component settings: Create and Set Up Experience Sites AND View Setup and Configuration
  1. From Setup, in the Quick Find box, enter Custom Code, and then select Static Resources.
  2. Click New.
  3. Name the resource, and choose a file that contains the icon that you want to use for the team member’s location.
  4. For Cache Control, select Private.
  5. Save your changes.
  6. In the new static resource, click View File.
    Static Resource page
  7. Copy the URL from the browser’s address bar.
  8. In the Real-Time Location’s component settings, paste the URL into the URL for the Team Member’s Marker field.
  9. Repeat this procedure for the customer’s location marker.
    URL markers in the Real-Time Location component