---
schema_version: "1"
id: 9ed661321d36f9eabc8ba0b7e048c75e3ff4fb279fb6082fea74987e462e80fe
title: Let Customers Reschedule and Cancel Appointments in the Real-Time Location Component
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/mfs_appointment_assistant_rtl_cancel_and_reschedule.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.mfs_appointment_assistant_rtl_cancel_and_reschedule.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 00157a270068b56dd4c2ec6b49a83082c54484813323fa556f9aa75dfdc31bcc
description: Let your customers reschedule and cancel appointments even if the mobile worker is on the way to the appointment.
products:
  - Field Service
release: "264"
---
# Let Customers Reschedule and Cancel Appointments in the Real-Time Location Component

Let your customers reschedule and cancel appointments even if the mobile worker is on the way to the appointment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service Appointment Assistant managed package and permission set license are required.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d73527e78">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d73527e78 ">To customize component settings:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d73527e78 ">Create and Set Up Experience Sites AND View Setup and Configuration</td>

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1. To open the settings panel, click anywhere in the Real-Time Location component.
2. Select **Let customers reschedule appointments** and **Let customers cancel appointments**.
3. In URL for Self-Service Scheduling, enter the URL of the page where your self-service scheduling component is located.
    
    ![Cancel and Reschedule options in the Real-Time Location component](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/mfs_aa_rtl_settings_cancel_and_reschedule.png)
    
    To find this URL:
    
    1. From Setup, in the Quick Find box, enter Digital Experiences, and then select **All Sites**.
    2. In the row of the required Experience site, click **Builder**.
    3. In Experience Builder, click Settings ![Settings icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/mfs_aa_9_settings_button.png).
    4. Copy the URL from the Publish Status. Make sure that the specific page is included in the URL.
4. Enable the notification delivery channels.
    1. From Setup, in the Quick Find box, enter Notification Builder, and then select **Notification Delivery Settings**.
    2. From Custom Notification Types, edit Appointment Assistant Custom Notifications.
    3. Select **Salesforce Field Service for Android** and **Salesforce Field Service for iOS**. If you can’t see these options, install the connected apps.
5. Mobile workers are notified when appointments are rescheduled or canceled. If you want to disable the notifications, follow these steps.
    1. From Setup, in the Quick Find box, enter Process Automation, and then select **Flows**.
    2. Open the Self-Service Scheduling Notifications flow.
    3. Click **Deactivate**.

#### See Also

- [Downloading the Field Service Connected App](https://help.salesforce.com/s/articleView?id=service.mfs_prepare.htm&release=264.0.0&type=5 "Before you configure user access and customize the Field Service mobile app, download the connected app.")