---
schema_version: "1"
id: 58b38b52c1f792418bf1bfc74299f501a60ac49cac8b71a0e82e9b64cc0fa4c3
title: Configure Field Service Settings for Real-Time Location
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/mfs_appointment_assistant_fs_settings.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.mfs_appointment_assistant_fs_settings.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d173d22482424e6959d46c50beed435d04980d4d1bc8d20b27280219203b41c6
description: Allow worker tracking and customer messaging in your Field Service settings.
products:
  - Field Service
release: "264"
---
# Configure Field Service Settings for Real-Time Location

Allow worker tracking and customer messaging in your Field Service settings.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service Appointment Assistant permission set license must be assigned to mobile workers.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d98960e78">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d98960e78 ">To configure Appointment Assistant settings:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d98960e78 ">Field Service Appointment Assistant</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Field Service, and then select **Field Service Settings**.
2. Scroll to the Appointment Assistant section.
3. In the Status field, select the service appointment status that generates the first platform event. For example, if the status is set to En Route, Appointment Assistant Real-Time Location sends a notification to the customer that the mobile worker is on their way.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)
    
    Note The customer can see the mobile worker’s location and information only when the appointment is in this status.
    
    If you don’t use an En Route status, you can create it or use an existing status but only if its purpose is to indicate that a worker is en route.
    
    To view and edit the Status Picklist Values:
    
    1. From Setup, go to the Object Manager tab.
    2. Click **Service Appointment**.
    3. In Fields & Relationships, click **Status**.
        
        ![The Service Appointment Fields and Relationships page is open. The Status Picklist values are shown.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/mfs_aa_12_status_object.png)
4. In the Site URL field, paste the URL of the Experience Builder site that contains the Appointment Assistant Real-Time Location Lightning Web Component.
5. Enter a value for the Appointment Assistant Radius. This value generates the second platform event. For example, let’s say that the radius is set to 2 miles. When the mobile worker is within 2 miles of the service appointment, Appointment Assistant Real-Time Location sends a notification to the customer that the mobile worker is nearing the appointment location.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)
    
    Note You can use an online conversion tool to calculate your Radius Field value. For example, you could use the conversion 2,640 feet = 0.5 miles.
6. Enter a value for the Appointment Assistant Expiration. For example, if the expiration is set to 1 hour, the customer stops seeing the mobile worker’s location and information 1 hour after the link was generated.
    
    ![Appointment Assistant settings window](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/mfs_aa_13_fs_settings_2.png)
7. Fill in the rest of the fields.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note Create a quick action on the Service Appointment object so that a mobile worker can easily mark En Route in the Field Service mobile app. For Appointment Assistant Real-Time Location to work, the change of status must occur on the mobile app and not on the server side. For example, flows and Lightning web components aren’t supported for this purpose. When the service appointment status changes to En Route on the mobile app, the location status of the assigned service resource changes to EnRoute.

![Service Appointment action](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/support_field_service/images/mfs_aa_14_service_appointment_action.png)

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note If you’re using Appointment Assistant Real-Time Location and Automatic Status Change, it’s recommended to enter a small radius in the Automatic Status Change settings. A small radius ensures that Appointment Assistant’s Real-Time Location customers can see the mobile worker’s location up until the worker’s close to the appointment. See [Set Up Automatic Status Change](https://help.salesforce.com/s/articleView?id=service.mfs_automatic_status_change_beta_settings.htm&release=264.0.0&type=5 "Accurate and on-time status changes are a key part of field operations workflow. With Automatic Status Change, mobile workers can focus on their jobs and work more efficiently while the Field Service mobile app tracks status changes for them. For the back office, accurate status changes give better insight into the activity in the field without creating more work for mobile workers.").

#### See Also

- [Create the Salesforce Action and Add It to an Object](https://help.salesforce.com/articleView?id=bi_explorer_add_action_to_object.htm&language=en_US)
- [Apply the Action to the Object’s Page Layout](https://help.salesforce.com/articleView?id=bi_explorer_apply_action_to_page_layout.htm&language=en_US)