---
schema_version: "1"
id: 5ffda54b88809ba7f497ef3d4e82b33192e34f80c8eb4da459862fc625e91034
title: Which Actions Appear in the Field Service Mobile App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/mfs_actions_order.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.mfs_actions_order.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 66fb528f63cb1a7f87517093465315a7f7a188abbb8401cd5ea39cfda7b7fe9f
description: Learn which actions are visible in the Android and iOS app action launcher.
products:
  - Field Service
release: "264"
---
# Which Actions Appear in the Field Service Mobile App

Learn which actions are visible in the Android and iOS app action launcher.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">The Field Service core features, managed package, and mobile app are available in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">To access the Field Service mobile app, users need the Field Service Mobile user license.</td></tr></tbody></table>

## Actions Available in the App

When a user clicks the Actions button from the Work Order Overview screen, they see a list of actions found on the page layouts for the Service Appointment and Work Order objects. The Actions launcher displays actions in the following order:

- Create Service Report: Only visible on the Work Order screen if an alternate service closure flow isn’t configured and the service appointment page layout includes the Service Reports related list. See [Build Flows for the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=service.mfs_flow_build.htm&release=264.0.0&type=5 "Create, activate, and manage flows for the Field Service mobile app in the drag-and-drop Flow Builder.")
- Actions are then separated by Object - Work Order and Service Appointment. App extensions and flows scoped to work orders or service appointments are at the top of the section (sorted alphanumerically).
- After app extensions and flows, Salesforce Classic Publisher Quick Actions display in the order of the page's layout. (Android only): View Detail is displayed under Quick Actions.
- After Quick Actions, Edit Work Order, Edit Work Order Line Item, or Edit Service Appointment are displayed.
- App extensions and flows not scoped to an object are shown at the bottom of the page layout.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_field_service-264-0-0-production-enus/3f7dceb9-dd70-454a-b49e-bbb4526a158d/images/icon_note.png)

Note To see Actions order changes in the mobile app that were made on the desktop, log out and back in to the mobile app.

## Considerations for Android Devices

- In Android, actions are categorized as Work Order Actions or Service Appointment Actions. In iOS, these actions are consolidated into one list.
- The Create Service Report action isn't visible in Android. To create a service report in Android, navigate to the Work Order Overview screen.
- The Knowledge Article action isn't visible on the Work Order Overview screen in Android. View knowledge articles using the related list.