---
schema_version: "1"
id: 49620f1f2990b30b2b004c9bc2f6e54815276d13c4038a0bac41bb166f39878c
title: Supported Languages for WhatsApp Voice Messages
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_whatsapp_voice_languages.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_voice_languages.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b1b59672a979d09add6e1edb47f238e64e64fe37069a2568d47aa8a45b877dfd
description: WhatsApp voice messages are supported in multiple languages. WhatsApp users can send voice messages in any supported language, and your agent replies with voice or text depending on the language and conversation settings.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Supported Languages for WhatsApp Voice Messages

WhatsApp voice messages are supported in multiple languages. WhatsApp users can send voice messages in any supported language, and your agent replies with voice or text depending on the language and conversation settings.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
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      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="messaging_whatsapp_voice_languages__d761e1627"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_whatsapp_voice_languages__d761e1627" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp channels</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
            Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business,
            Enhanced LINE, and Bring Your Own Channel</td>

        </tr>
      </tbody>
    </table>

## Supported Languages

Voice messages and voice replies are supported in these languages.

 
| Language | Code |
| --- | --- |
| Arabic (Beta) | ar |
| Catalan | ca |
| Chinese (Simplified) | zh\_CN |
| Chinese (Traditional) | zh\_TW |
| Czech | cs |
| Danish | da |
| Dutch | nl\_NL |
| English (Australia) | en\_AU |
| English (United Kingdom) | en\_GB |
| English (United States) | en\_US |
| Finnish | fi |
| French (France) | fr |
| French (Canada) | fr\_CA |
| German | de |
| Hindi | hi |
| Italian | it |
| Japanese | ja |
| Korean | ko |
| Norwegian | no |
| Polish | pl |
| Portuguese (Brazil) | pt\_BR |
| Portuguese (Portugal) | pt\_PT |
| Spanish (Spain) | es\_ES |
| Spanish (Mexico) | es\_MX |
| Swedish | sv |

## Configure the Agent's Language

Set `default_locale` to one of the codes from the Supported Languages table. Configure `additional_locales` to let the agent respond in more than one language, or set `all_additional_locales` to support every language in the table. In the agent's language settings, select the languages you want your agent to support.

```
language:
    default_locale: "pt_BR"
    additional_locales:
        - "pt_PT"
    all_additional_locales: false
```

## How Language Detection Works

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Keep each conversation in a single language that matches the language the WhatsApp user uses and the language configured for the agent. Switching languages during a session can affect language detection for subsequent replies.

When a WhatsApp user sends a voice message, Agentforce automatically detects the spoken language and transcribes the message. You don't need to configure a language separately for voice input.

If the detected language is supported for voice output, the agent replies with a voice message in that language. Otherwise, the agent replies with text.