---
schema_version: "1"
id: 900e312fb65e0c343697725b3e9fb011fee08867567e8f902d9d462ec2751d39
title: Static WhatsApp Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_whatsapp_static_flows.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_static_flows.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ccdc84a570bd470e93b722c4f48d31d8a3f2799d5929d0935ce6938b1ba079da
description: Static WhatsApp Flows enable you to build a structured interaction where all customers receive the same message and navigate through the Flow using a fixed, predefined pathway. A customer might select from a pre-written dropdown menu, but a customer can’t enter text in an input field. You can create a static Flow using either a global action-based or an Apex form-based form messaging component.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Static WhatsApp Flows

Static WhatsApp Flows enable you to build a structured interaction where all customers receive the same message and navigate through the Flow using a fixed, predefined pathway. A customer might select from a pre-written dropdown menu, but a customer can’t enter text in an input field. You can create a static Flow using either a global action-based or an Apex form-based form messaging component.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
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      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp channels</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
            Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business,
            Enhanced LINE, and Bring Your Own Channel</td>

        </tr>
      </tbody>
    </table>

#### See Also

- [_Salesforce Help:_ Static WhatsApp Flows](https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_create_static_flows.htm&language=en_US)
- [_Salesforce Help:_ Comparing Static and Dynamic WhatsApp Flows](https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_compare_static_and_dynamic_flows.htm&language=en_US)