---
schema_version: "1"
id: cae29877434429d7c0db2a108cf0a73c9ed94ede5399cb6ec765933349eaae7d
title: WhatsApp Pay
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_whatsapp_pay_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_pay_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bfeb3113804c3b958122e2366cec21162852d4a3fb1fe204c6f39aec87b225b3
description: Process your payments instantly and seamlessly in WhatsApp while having a conversation with your customer.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# WhatsApp Pay

Process your payments instantly and seamlessly in WhatsApp while having a conversation with your customer.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="messaging_whatsapp_pay_overview__d964e1233"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_whatsapp_pay_overview__d964e1233" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced Apple
            Messages for Business channels, Enhanced Facebook Messenger, Standard and Enhanced
            SMS, Enhanced LINE, and Bring Your Own Channel</td>

        </tr>
      </tbody>
    </table>

The Payment Messaging Component supports payments that use WhatsApp. Sales reps can send secured direct payment requests to customers. Customers can complete the transaction immediately without leaving the conversation, boosting your conversion, and improving the customer experience.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Salesforce isn't liable for any payment failures. If there’s a payment failure, Meta recommends that you contact the payment provider to resolve the issue.

## Supported Payment Methods and Types

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note You can't use WhatsApp payment messages as automatically triggered outbound messages. Service representatives have to send these messages manually, as bots or Agentforce don't support this feature.