With global-action-based or Apex-based forms, you can create a static Flow. With an
Apex-based form, you can create a static or dynamic Flow. This table compares static and dynamic
Flows.
Required Editions
| View supported editions. |
This article applies to:
|
Enhanced WhatsApp channels |
This article doesn’t apply to:
|
Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business,
Enhanced LINE, and Bring Your Own Channel |
| |
Static Flows |
Dynamic Flows (data & conditional) |
| Description |
All customers receive the same message and navigate through the Flow using a fixed,
predefined pathway. |
The form content and user experience are dynamic, adapting based on the specific user,
input data, and their real-time selections within the flow. |
| Number of elements per screen |
1 (field 1 appears on page 1, field 2 appears on page 2, and so on.) |
Up to 3 |
| Number of screens supported |
Multiple |
Multiple |
| Supports input data |
No |
Yes |
| Supports data from external endpoints |
No |
Yes |
| Can show messaging content and screens based on conditional logic |
No |
Yes |
| Where to configure messaging content and layout |
Global action |
Messaging Component |
