---
schema_version: "1"
id: 2659f01132faf1bd5de23c2726e46cc23acbec11a3ce76b0800611827f4ce794
title: Monitor WhatsApp Channel Health
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_whatsapp_channel_health.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_whatsapp_channel_health.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ed142882c90fd49802bc1df63791f26aea37e8e29bb0d73d5d21b1deba70fea8
description: Monitor, update, and troubleshoot the status of your WhatsApp Business Account and phone number—right from Salesforce. Although the information displayed on this page originates from Meta, we display it in your org for ease of access.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Monitor WhatsApp Channel Health

Monitor, update, and troubleshoot the status of your WhatsApp Business Account and phone number—right from Salesforce. Although the information displayed on this page originates from Meta, we display it in your org for ease of access.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_whatsapp_channel_health__d1170e1627"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_whatsapp_channel_health__d1170e1627" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business,
              Enhanced LINE, and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Messaging Settings, and select **Messaging Settings**.
2. Select your WhatsApp channel name.
3. Click **WhatsApp Business Profile**.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:66.66666666666666%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d79439e131">Section</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d79439e134">Insights</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Section" class="slds-cell-wrap" style="vertical-align:top;" headers="d79439e131 ">Health Status</td>

            <td data-label="Insights" class="slds-cell-wrap" style="vertical-align:top;" headers="d79439e134 ">If you see a status of limited or blocked, click the status to learn
              why.</td>

          </tr>
          <tr class="">
            <td data-label="Section" class="slds-cell-wrap" style="vertical-align:top;" headers="d79439e131 ">Phone Number</td>

            <td data-label="Insights" class="slds-cell-wrap" style="vertical-align:top;" headers="d79439e134 ">
              <ul>
                <li>If you change the channel name, this is the only place in Salesforce where you
                  can see your WhatsApp phone number.</li>

                <li>If you change the channel name, your Service reps see the new name, but your
                  customers actually see the Verified Name displayed here.</li>

                <li>Check the status of a display name change request for your WhatsApp number in
                  the Name Status and New Name Status fields.</li>

                <li>Check the status of 2-Way Verification.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Section" class="slds-cell-wrap" style="vertical-align:top;" headers="d79439e131 ">Business Profile</td>

            <td data-label="Insights" class="slds-cell-wrap" style="vertical-align:top;" headers="d79439e134 ">Update any field on your Business Profile and send it to Meta instantly by
              saving your changes.</td>

          </tr>
        </tbody>
      </table>