---
schema_version: "1"
id: d6cb7238dd4d8485444a0fd33d52873aadaa2a1ffee4b390e6e172b1e9d315eb
title: Messaging Video Demos
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_videos.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_videos.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 82d2a74004d5a3ad5f0c68ac6f0b353ab3ccb9afd4d845f3c30933fdfc9f0e5d
description: For in-depth walkthroughs of upgrading standard messaging channels to enhanced channels or migrating from legacy to enhanced Chat, watch our video demos.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Messaging Video Demos

For in-depth walkthroughs of upgrading standard messaging channels to enhanced channels or migrating from legacy to enhanced Chat, watch our video demos.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="messaging_videos__image_lkc_rgf_5cc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_videos__image_lkc_rgf_5cc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Messaging for In-App, Messaging for Web, standard and enhanced WhatsApp, standard
            and enhanced Facebook Messenger, and standard and enhanced SMS channels</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
            <strong>This article doesn’t apply to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced Apple Messages for Business, enhanced LINE, and Bring Your Own
            Channel</td>

        </tr>
      </tbody>
    </table>

## Enhanced Chat

## Enhanced Messaging

#### See Also

- [_Trailhead_: Upgrading to Enhanced Messaging](https://trailhead.salesforce.com/content/learn/modules/upgrading-to-enhanced-messaging)
- [_Trailhead_: Migrating from Legacy Chat to Enhanced Chat](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat)