---
schema_version: "1"
id: 14edf002b2d16338f47b541288621db3b381f3cddefc2ede4112dd21ecede642
title: Access Messaging Transcripts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_transcript_pointer.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_transcript_pointer.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 28ddedf94b9f80afca5cb94e825ec7f6bd3b3eda1a2a2e6a6158ed2a8c826e1b
description: You or your support team may need to download, redact, report on, or otherwise monitor transcripts from your messaging channels.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Access Messaging Transcripts

You or your support team may need to download, redact, report on, or otherwise monitor transcripts from your messaging channels.

For help with transcripts, see [Store and Access Your Conversation Data](https://help.salesforce.com/s/articleView?id=service.conversation_transcript_access.htm&type=5&language=en_US).