---
schema_version: "1"
id: f02410235001e695f050a5a1c8946a8b79b3a690fe17cf92efa9e04fea9630b2
title: Add Terms and Conditions Acceptance to your Pre-Chat Form
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_terms_and_conditions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_terms_and_conditions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 531dcb5ff0e6a66a1f77e42dd4884bfa2dfec8ac03f29f1fe330d8ba08563827
description: Inform your customers that you track or record conversation data, or share other important information, by presenting your Terms and Conditions automatically through your pre-chat form.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Add Terms and Conditions Acceptance to your Pre-Chat Form

Inform your customers that you track or record conversation data, or share other important information, by presenting your Terms and Conditions automatically through your pre-chat form.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_terms_and_conditions__d716e335"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_terms_and_conditions__d716e335" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat and Enhanced Web Chat channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS,
              Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own
              Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d126059e98">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d126059e98 ">To set up this feature:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d126059e98 ">Customize Application AND Modify Metadata Through Metadata API Functions </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Terms and Conditions works with the default pre-chat component. If you add custom LWC components to your pre-chat form, Terms and Conditions doesn’t work.

1. From Setup, in the Quick Find box, enter Embedded Service Deployments, and then select **Embedded Service Deployments**.
2. Click the dropdown arrow corresponding to your deployment, and select **View**.
3. On the Settings card, click **Edit Settings**.
    
    ![Image of the Settings card with the Edit Settings button highlighted.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/MIAW_Terms_and_Conditions_1.png)
4. To activate the Terms and Conditions feature, click **Show Terms and Conditions in pre-chat** and **Require users to accept Terms and Conditions before chatting**.
5. Save your changes.
6. Back on the Embedded Service Deployment Settings page for your deployment, from the Custom Labels card, click **Set Custom Labels**. From here, create a message that presents Terms and Conditions to your end users. Create a separate version of this message in each language that you support.
    
    ![Custom Labels card with the Set Custom Labels button clicked.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/MIAW_Terms_and_Conditions_2.png)
7. From the Chat Group dropdown menu, select **Pre-Chat**. This selection tells Enhanced Chat where, in the end user experience, to present the Terms and Conditions message.
8. From the Label Group dropdown menu, select **Terms and Conditions**.
9. From the Label Type dropdown menu, select **Standard**. This menu selection tells Enhanced Chat that you’re writing standard, end user-facing text, as opposed to accessibility text for screen readers.
10. In the Terms and Conditions Label field, create a placeholder and paste it into the message that you’ll send to end users. To create the placeholder: (1) Enter URL Text, such as Privacy Policy. This gets hyperlinked to the URL you create next. (2) Enter a URL that links to the page where your Terms and Conditions are hosted. Click **Copy**. (3) To create the customer-facing message, paste the copied placeholder into the Terms and Conditions Label field and craft the rest of the message around it.
    
    ![Custom Labels page with all fields correctly filled out to create a placeholder.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/miaw_terms_and_conditions_placeholders.png)
11. Click **Finish**.
12. Republish your deployment from the Embedded Service Settings page.