---
schema_version: "1"
id: cdd6ecd21b2170cd2ba43c17361b6623a3e0a0fccd91999ddfeaa843697e1723
title: Create Long Code SMS Channels (US and Canada)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_sms_longcode_uscd.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_sms_longcode_uscd.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 26a0c72528a112b575e3786cce186071dbd3cc91d407900092092ca8c16bca27
description: Create SMS channels in Salesforce linked to 10-digit long code (10DLC) numbers. Make it easier for customers to reach you by giving them different phone numbers for different departments or campaigns. Having unique numbers improves call routing and can‌ boost lead generation by making it easier for customers to connect with the right person quickly.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create Long Code SMS Channels (US and Canada)

Create SMS channels in Salesforce linked to 10-digit long code (10DLC) numbers. Make it easier for customers to reach you by giving them different phone numbers for different departments or campaigns. Having unique numbers improves call routing and can‌ boost lead generation by making it easier for customers to connect with the right person quickly.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_sms_longcode_uscd__d787e672"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_sms_longcode_uscd__d787e672" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Standard and Enhanced SMS channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              WhatsApp, Enhanced Facebook Messenger, Enhanced Apple Messages for Business, Enhanced
              LINE, and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d57921e100">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d57921e100 ">To set up Messaging:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d57921e100 ">Configure Messaging</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d57921e100 ">To view SMS channels:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d57921e100 ">View Setup and Configuration</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d57921e100 ">To create SMS channels:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d57921e100 ">
              <p>System Administrator AND Configure Messaging</p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;">Configure Messaging AND Customize
                Application AND Manage Auth. Providers AND View Setup and Configuration AND Modify All
                Data</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note You can create SMS channels in Salesforce linked to 10-digit long code (10DLC) numbers in your production org only.

## Considerations

- As of February 1, 2025, 10DLC requires a verified brand and campaign to send messages. Otherwise, you risk your carrier blocking unregistered traffic. Complete your requests for the related brand and campaign before you request your 10DLC. Processing your code request can take up to two business days, depending on the time needed for carriers and aggregators to provide approval.
- You can self-service 10DLC procurement in US and Canada only. For international 10DLC, see [10-Digit Long Code (International)](https://help.salesforce.com/s/articleView?id=service.messaging_sms_longcode_intl.htm&release=264.0.0&type=5 "If you're outside of the US and Canada, you'll need to submit the number request form to register a ten-digit long code number for a new SMS channel in Agentforce Service (formerly Service Cloud).").
- If you have the Agentforce Contact Center Digital add-on, you need country-specific setup and lease licenses to request new SMS codes. You must also purchase message credits to create a long code SMS channel. During channel creation, we'll let you know if they're missing. Message credits determine the quantity and nature of messages that your business can send, and allow you to access the full SMS feature set. They appear in Digital Wallet under the [Salesforce Message Credits - SMS card](https://help.salesforce.com/s/articleView?id=service.service_cloud_billable_usage_types.htm&type=5&language=en_US).
- Standard SMS channels were retired on February 14, 2026. To avoid service interruptions, upgrade your standard SMS channels to enhanced channels now. Enhanced SMS offers many of the [standard SMS features you love](https://help.salesforce.com/s/articleView?id=service.messaging_sms_compare.htm&release=264.0.0&type=5 "View a side-by-side comparison of standard and enhanced SMS channels. Going forward, new features are available exclusively in enhanced SMS channels.") plus session transfers and AI agent support. See [Upgrading from Standard to Enhanced SMS Messaging](https://help.salesforce.com/s/articleView?id=service.messaging_upgrade.htm&release=264.0.0&type=5 "When you upgrade your standard SMS channel to an enhanced channel, you gain access to key customer service tools. Learn what to expect in an upgrade.").
- To request a specific area code for digital engagement, email messagingregistration@salesforce.com. However, Salesforce can't guarantee the availability of all area codes.

## Request 10-Digit Long Codes

To request a new 10-digit long code from Salesforce for a new enhanced SMS channel, follow these steps.

1. From Setup, in the Quick Find box, enter Messaging Settings, and select **Messaging Settings**.
2. Click **New SMS Code**.
3. Select a country, and for Code Type, select **10-Digit Long Code**, and then click **Next**.
4. Review the regulatory compliance notices, and click **Next**.
5. Select your [brand](https://help.salesforce.com/s/articleView?id=service.messaging_sms_brand.htm&release=264.0.0&type=5 "Every SMS channel linked to a 10-digit US or Canadian long code requires a brand in Agentforce Service (formerly Service Cloud). You can request one brand for each purchased 10-digit long code (10DLC).") and [campaign](https://help.salesforce.com/s/articleView?id=service.messaging_sms_campaign.htm&release=264.0.0&type=5 "Every SMS channel linked to a 10-digit US or Canadian long code requires a campaign in Agentforce Service (formerly Service Cloud). Before you can request a campaign, you must obtain a brand.").
6. Select **Request New Codes**.
7. Select the quantity of codes required, and if you require more than one code, provide a reason.
8. Click **Submit**.

## Migrate 10-Digit Long Codes

To migrate a 10-digit long code that you own into Salesforce, follow these steps.

1. From Setup, in the Quick Find box, enter Messaging Settings, and select **Messaging Settings**.
2. Click **New SMS Code**.
3. Select a country, and for Code Type, select **10-Digit Long Code**, and then click **Next**.
4. Review the regulatory compliance notices, and then click **Next**.
5. Select your [brand](https://help.salesforce.com/s/articleView?id=service.messaging_sms_brand.htm&release=264.0.0&type=5 "Every SMS channel linked to a 10-digit US or Canadian long code requires a brand in Agentforce Service (formerly Service Cloud). You can request one brand for each purchased 10-digit long code (10DLC).") and [campaign](https://help.salesforce.com/s/articleView?id=service.messaging_sms_campaign.htm&release=264.0.0&type=5 "Every SMS channel linked to a 10-digit US or Canadian long code requires a campaign in Agentforce Service (formerly Service Cloud). Before you can request a campaign, you must obtain a brand.").
6. Select **Port Existing Codes**.
7. Click **Download Long Code CSV Form** and fill in the details.
8. Click **Download Letter of Authorization** and fill in the details.
9. Click **Upload Completed Forms** and upload both the Migration Form and the Letter of Authorization.
10. Click **Submit**.

If you ask Salesforce to use an existing phone number for Messaging, the phone number activates after you complete Messaging setup. Not all phone numbers can be enabled. When Salesforce receives your signed Letter of Authorization, 1–800 phone numbers are enabled within three business days and the other numbers within one business day.

## Monitor Submitted Requests

The **SMS Code Requests** tab on the Messaging Settings page contains a list of SMS codes that you requested. For each record, click **View Submitted Form** to see the code requests that you submitted. If you don't see a request, refresh the SMS Code Requests tab and All Channels tab.

Registering a new phone number in the US and Canada can take 1–2 weeks for toll-free numbers, and 1–4 weeks for 10-digit long codes. Although Salesforce Customer Support can provide new toll-free and long code numbers, it has no control over number registration.

After the status of your SMS code request changes to Ready or Completed, [convert the SMS code to SMS channel](https://help.salesforce.com/s/articleView?id=service.messaging_sms_codes_to_channels.htm&release=264.0.0&type=5 "You can convert your approved SMS codes to SMS channels in bulk or individually without raising a support ticket with Salesforce.") and [activate the channel](https://help.salesforce.com/s/articleView?id=service.messaging_activate_deactivate.htm&release=264.0.0&type=5 "Several types of enhanced Messaging channels in Agentforce Service include the option to activate, deactivate, or refresh the channel. These options give you more control over when a channel goes live. Review tips for activating a channel, deactivating a channel, and refreshing a channel’s connection to an external messaging app such as WhatsApp.").