---
schema_version: "1"
id: 6b79c3974d1ded7b342429bf238bf2666e6baacd698d9d7fdc8cfdc30051d408
title: Show Read Receipts and Typing Indicators in Your Conversations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_show_read_receipts_typing_indicators.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_show_read_receipts_typing_indicators.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ff751080454782b95b1694cc5da6c279ca683b74359bee76cf6ee09d31fc8628
description: Read receipts and typing indicators enhance the conversational experience in Enhanced WhatsApp channels. They do this by providing real-time visibility into message statuses and service rep activity.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Show Read Receipts and Typing Indicators in Your Conversations

Read receipts and typing indicators enhance the conversational experience in Enhanced WhatsApp channels. They do this by providing real-time visibility into message statuses and service rep activity.

While having a conversation, your service reps and customers can use read receipts to confirm if a message is viewed, building trust. Similarly, the typing indicator reassures your customers that their service rep is actively composing a reply, reducing uncertainty and preventing duplicate messages. Together, these features create a more seamless and efficient communication flow for both your customers and service reps.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Read receipts and typing indicators are available in Enhanced WhatsApp channels in Professional, Enterprise, Performance, and Unlimited editions with Agentforce Contact Center Digital (Digital Engagement). By default, these features are turned off.

1. From **Setup**, in the **Quick Find** box, enter Messaging Settings, and select **Messaging Settings**.
2. Under the **Messaging Indicators** section, select **Show read receipts** and **Show typing indicator**.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)
    
    Note If you select either of the indicators, both are automatically enabled. This enablement is required for the feature to work as expected.