---
schema_version: "1"
id: c66bea94c0acb1a851b6f7788b0af43938c381583a1c8a9f600f1db0ca5e7d80
title: Create SMS Long Code Channels for Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_setup_longcodes.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_setup_longcodes.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9a539eeb10d68bff2fa250e49d5cc537abc4868f48f689fad3b20cb10311e577
description: Let customers communicate with your support team using SMS text messaging. Customers can send text messages to a ten-digit long code or toll-free long code number owned by your company, and service reps reply from the Service Console.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create SMS Long Code Channels for Service

Let customers communicate with your support team using SMS text messaging. Customers can send text messages to a ten-digit long code or toll-free long code number owned by your company, and service reps reply from the Service Console.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
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            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_setup_longcodes__d566e672"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_setup_longcodes__d566e672" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Standard and Enhanced SMS channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              WhatsApp, Enhanced Facebook Messenger, Enhanced Apple Messages for Business, Enhanced
              LINE, and Bring Your Own Channel</td>

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        </tbody>
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![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_important.png)

Important Standard SMS channels were retired on February 14, 2026. To avoid service interruptions, upgrade your standard SMS channels to enhanced channels now. Enhanced SMS offers many of the [standard SMS features you love](https://help.salesforce.com/s/articleView?id=service.messaging_sms_compare.htm&release=264.0.0&type=5 "View a side-by-side comparison of standard and enhanced SMS channels. Going forward, new features are available exclusively in enhanced SMS channels.") plus session transfers and AI agent support. See [Upgrading from Standard to Enhanced SMS Messaging](https://help.salesforce.com/s/articleView?id=service.messaging_upgrade.htm&release=264.0.0&type=5 "When you upgrade your standard SMS channel to an enhanced channel, you gain access to key customer service tools. Learn what to expect in an upgrade.").

SMS long code messaging is available in Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Malaysia, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, the United Kingdom, and the United States. Messaging doesn't support mobile or Voice Over IP phone numbers.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note If you have the Agentforce Contact Center Digital add-on, you must purchase message credits to create a long code SMS channel. During channel creation, we'll let you know if they're missing. Message credits determine the quantity and nature of messages that your business can send, and allow you to access the full SMS feature set. They appear in Digital Wallet under the [Salesforce Message Credits - SMS card](https://help.salesforce.com/s/articleView?id=service.service_cloud_billable_usage_types.htm&type=5&language=en_US).

- **[Create Long Code SMS Channels (US and Canada)](https://help.salesforce.com/s/articleView?id=service.messaging_sms_longcode_uscd.htm&release=264.0.0&type=5)**  
    Create SMS channels in Salesforce linked to 10-digit long code (10DLC) numbers. Make it easier for customers to reach you by giving them different phone numbers for different departments or campaigns. Having unique numbers improves call routing and can‌ boost lead generation by making it easier for customers to connect with the right person quickly.
- **[Create Long Code SMS Channels (International)](https://help.salesforce.com/s/articleView?id=service.messaging_sms_longcode_intl.htm&release=264.0.0&type=5)**  
    If you're outside of the US and Canada, you'll need to submit the number request form to register a ten-digit long code number for a new SMS channel in Agentforce Service (formerly Service Cloud).
- **[Create Toll-Free Long Code Channels (US)](https://help.salesforce.com/s/articleView?id=service.messaging_sms_tollfree.htm&release=264.0.0&type=5)**  
    Create one or more SMS channels in Salesforce linked to toll-free long code numbers in Agentforce Service (formerly Service Cloud). Make it easier for customers to reach you by giving them different phone numbers for different departments or campaigns. This improves call routing and can boost lead generation by making it easier for customers to connect with the correct person quickly.
- **[Request a Brand for a 10-Digit Long Code (US and Canada)](https://help.salesforce.com/s/articleView?id=service.messaging_sms_brand.htm&release=264.0.0&type=5)**  
    Every SMS channel linked to a 10-digit US or Canadian long code requires a brand in Agentforce Service (formerly Service Cloud). You can request one brand for each purchased 10-digit long code (10DLC).
- **[Request a Campaign for a 10-Digit Long Code (US and Canada)](https://help.salesforce.com/s/articleView?id=service.messaging_sms_campaign.htm&release=264.0.0&type=5)**  
    Every SMS channel linked to a 10-digit US or Canadian long code requires a campaign in Agentforce Service (formerly Service Cloud). Before you can request a campaign, you must obtain a brand.
- **[Considerations for Long Code Channels](https://help.salesforce.com/s/articleView?id=service.messaging_text_message_considerations.htm&release=264.0.0&type=5)**  
    Use text messaging to help service reps connect with customers even when they’re on the go. Review these considerations before setting up an SMS channel for a ten-digit long code or toll-free long code number.
- **[SMS Regulations by Country](https://help.salesforce.com/s/articleView?id=service.messaging_sms_regulations.htm&release=264.0.0&type=5)**  
    Regulations for SMS communication differ by country and carrier. Before you set up an SMS channel in Agentforce Service (formerly Service Cloud), review your country’s messaging regulations to avoid fines or blocked messages.