---
schema_version: "1"
id: fb5f060b4e4e6c2352255def604f147616e83bd89433ba6bef86aef727b00562
title: Send Links in Messaging Sessions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_send_links.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_send_links.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7f1e6968091b56fc028faf3925ff52a57a3fc6e910cdbed1f6716ae97929471a
description: To share a link with a customer in a messaging session, send an enhanced link messaging component, which includes a link title, URL, and image. Or, copy and paste the URL into the messaging field and send it.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Send Links in Messaging Sessions

To share a link with a customer in a messaging session, send an enhanced link messaging component, which includes a link title, URL, and image. Or, copy and paste the URL into the messaging field and send it.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_send_links__d911e297"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_send_links__d911e297" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple
              Messages for Business, Enhanced LINE, and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d64647e80">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d64647e80 ">To send and receive messages in Enhanced Chat:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d64647e80 ">
              <p>Enhanced Chat User permission set license </p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;">Enhanced Chat Rep user
                permission</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d64647e80 ">To send and receive messages in standard and enhanced messaging
              channels:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d64647e80 ">Messaging Agent</td>

          </tr>
        </tbody>
      </table>

If you paste a URL into the messaging field and send it, the customer can see a link preview or just the text of the URL. What they see depends on several factors, including the link requirements of the messaging app (Apple Messages for Business, Facebook Messenger, and so on) and the speed of the connection. To make sure that links appear in a rich format, consider creating enhanced link messaging components for frequently shared links.

In enhanced WhatsApp channels, enhanced link components are available only in the text format, so we recommend using the copy and paste method. Sending a URL in WhatsApp or in any enhanced Messaging channel typically auto-generates a link preview. If a Messaging or CCaaS partner supports link previews for your Bring Your Own Channel or Bring Your Own Channel for CCaaS messaging channel, paste a URL into the message field to send it as a rich link. You don’t need an enhanced link messaging component.

To share a link with a customer in a messaging session, perform either of these steps.

1. Send an enhanced link messaging component.
    1. Click the messaging component action under the messaging field (1).
    2. Find the enhanced link component and click **Insert**.
    3. Click the send icon.
2. Send a URL via the copy and paste method.
    1. Copy and paste the URL into the messaging field (2).
    2. Click the send icon.

![Messaging window with messaging component action highlighted and a URL pasted into the messaging field](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_send_links.png)

#### See Also

- [Send Messaging Components in Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.messaging_send_components.htm&release=264.0.0&type=5 "Messaging components let you send structured content, such as a question with clickable options, to customers in enhanced Messaging channels and Enhanced Chat. Admins create messaging components ahead of time so that service reps can quickly select and send them during messaging sessions.")
- [Create and Send Enhanced Links in Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.messaging_components_enhanced_link.htm&release=264.0.0&type=5 "An enhanced link is a web page link that includes an image and custom link text. They're ideal for sharing frequently visited web pages, such as the home page of your website. Create enhanced link messaging components that service reps can send to customers in supported enhanced Messaging channels or Enhanced Chat.")
- [_Bring Your Own Channel Developer Guide:_ Send URLs with Link Previews](https://developer.salesforce.com/docs/service/messaging-partner/guide/link-previews.html)
- [_Bring Your Own Channel for CCaaS Developer Guide:_ Send URLs with Link Previews](https://developer.salesforce.com/docs/service/messaging-byoc-ccaas/guide/link-previews.html)