---
schema_version: "1"
id: 95f8362ed19acb8c8c99c464b68d9338522064ce904537ebd2eb6e6a43646b0d
title: Send Messaging Components in Messaging Sessions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_send_components.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_send_components.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9a7dad11594876e03dae79dae4f34d3fd6890483d44ece9965e46172a60e38f3
description: Messaging components let you send structured content, such as a question with clickable options, to customers in enhanced Messaging channels and Enhanced Chat. Admins create messaging components ahead of time so that service reps can quickly select and send them during messaging sessions.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Send Messaging Components in Messaging Sessions

Messaging components let you send structured content, such as a question with clickable options, to customers in enhanced Messaging channels and Enhanced Chat. Admins create messaging components ahead of time so that service reps can quickly select and send them during messaging sessions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
          </colgroup>
          <tbody>
            <tr class="">
              <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

            </tr>
            <tr class="">
              <td class="slds-cell-wrap" style="vertical-align:top;">
                <a name="messaging_send_components__d1176e784"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_send_components__d1176e784" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
                <strong>This article applies to:</strong>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
                WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for
                Business, Enhanced LINE, and Bring Your Own Channel</td>

            </tr>
            <tr class="">
              <td class="slds-cell-wrap" style="vertical-align:top;">
                <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
                <strong>This article doesn’t apply to:</strong>
              </td>

              <td class="slds-cell-wrap" style="vertical-align:top;">Standard SMS channels</td>

            </tr>
          </tbody>
        </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
          <colgroup>
            <col style="width:50%">
            <col style="width:50%">
          </colgroup>
          <thead class="slds-text-title_caps ">
            <tr class="">
              <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d79724e102">User Permissions
                Needed</th>
            </tr>
          </thead>
          <tbody>
            <tr class="">
              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d79724e102 ">To send and receive messages in Enhanced Chat:</td>

              <td class="slds-cell-wrap" style="vertical-align:top;" headers="d79724e102 ">
                <p>Enhanced Chat User permission set license </p>
                <p style="margin-bottom:0;">AND</p>
                <p style="margin-bottom:0;">Enhanced Chat Rep user
                  permission</p>
              </td>

            </tr>
            <tr class="">
              <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d79724e102 ">To send and receive messages in standard and enhanced messaging
                channels:</td>

              <td class="slds-cell-wrap" style="vertical-align:top;" headers="d79724e102 ">Messaging Agent</td>

            </tr>
          </tbody>
        </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Auto-response messaging components, which are available only for Enhanced Chat, aren’t sent from the Service Console. Instead, they’re selected in the channel’s settings. The components are sent to the customer automatically when a messaging session starts or ends, or when a service rep joins.

## Send Static Messaging Components

To send messaging components with static content, use the messaging component action in the messaging window.

1. During an active messaging session, click the messaging component action.
    
    ![Messaging component action](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/component_selector_button.png)
2. Optionally, use the filter at the top to show a particular type of component.
3. Select the component that you want to share and click **Insert**.
    
    A placeholder appears below the message field. No preview of the component is available.
4. Click **Send**.

The component is sent to the customer and appears in the conversation transcript. The component’s appearance varies depending on the channel type, component type, and how the component was configured.

## Send Dynamic Messaging Components

To send messaging components with dynamic content, such as time selectors, run a flow in the Service Console. Your admin may group messaging component flows into one section to make them easier to find.

Your admin configures the flow’s steps, start button label, and location in the Service Console, so it may look different from our example.

1. On the messaging session page, find and run the flow to send the component.
    
    ![Flow component](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_comp_flow.png)
2. Finish the flow.
    
    A placeholder appears below the message field. No preview of the component is available.
    
    ![Component preview](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_comp_flow_2.png)
3. Click **Send** in the message field.
    
    The component is sent to the customer and appears in the conversation transcript.
    
    ![Dynamic messaging component in a messaging session](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_send_dyn_comp.png)

#### See Also

- [Create and Send Enhanced Links in Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.messaging_components_enhanced_link.htm&release=264.0.0&type=5 "An enhanced link is a web page link that includes an image and custom link text. They're ideal for sharing frequently visited web pages, such as the home page of your website. Create enhanced link messaging components that service reps can send to customers in supported enhanced Messaging channels or Enhanced Chat.")
- [Create and Send Questions with Static Options in Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.messaging_components_static_options.htm&release=264.0.0&type=5 "Create questions with static options to standardize the way that service reps gather information from customers. For example, create a question that asks customers to select the reason for their inquiry. Reps can send the question component to customers in supported enhanced Messaging channels and Enhanced Chat.")
- [Create and Send Questions with Dynamic Options in Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.messaging_components_dynamic_options.htm&release=264.0.0&type=5 "To quickly locate the record that a customer is inquiring about, let service reps send customers a question with a dynamic list of records to choose from. For example, ask customers to choose from a list of their recent orders or cases. Create your question and options in Setup, and then add a flow that service reps run to send the question to customers in a messaging session.")
- [Create and Send Time Selectors in Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.messaging_components_time_selector.htm&release=264.0.0&type=5 "Prompt customers to select from a list of time slots during messaging sessions. For example, ask customers to select a time for a service visit or delivery. Create a time selector messaging component, and then link it to a flow and an Apex class. Service reps run the flow to send the time selector to a customer, and the Apex class provides the list of time slots.")
- [Create and Send Secure Forms in Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.messaging_components_forms.htm&release=264.0.0&type=5 "To let service reps send secure forms to customers in supported messaging channels, create a form messaging component. Forms let you quickly gather sensitive information from customers, such as network passwords or credit card information.")
- [Create and Send Authentication Requests in Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.messaging_components_auth.htm&release=264.0.0&type=5 "Let service reps verify a customer’s identity during an enhanced Apple Messages for Business messaging session. Using an authentication messaging component and an Apex class, prompt the customer to log into an authentication provider such as Google. ")
- [Create and Send Payment Requests in Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.messaging_components_payment.htm&release=264.0.0&type=5 "Request payments from customers during messaging sessions with a payment messaging component. Service reps can send the component to prompt the customer to make a payment with Apple Pay. ")
- [Share External Apps in Messaging Sessions](https://help.salesforce.com/s/articleView?id=service.messaging_components_custom.htm&release=264.0.0&type=5 "Create a custom messaging component so service reps can embed an external mobile app in enhanced Apple Messages for Business messaging sessions. Customers can then access the app’s capabilities, such as search functionality, within their Apple Messages chat. ")