---
schema_version: "1"
id: ae43f3bf9b0acfb8fc53bec1affd17da71ae4c62a2d74a6fd787ec323e23b9a4
title: Send Audio Messages in Messaging Sessions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_send_audio_messages.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_send_audio_messages.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a0f512871e1f4c6cabe34255a2b946abe32938edbc0ee66948774d79a34c45a3
description: If a customer is more comfortable with spoken instruction, honor their preference. Record and send audio messages, also called voice messages or voice notes, up to 1 minute long in supported Enhanced Messaging channels.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Send Audio Messages in Messaging Sessions

If a customer is more comfortable with spoken instruction, honor their preference. Record and send audio messages, also called voice messages or voice notes, up to 1 minute long in supported Enhanced Messaging channels. 

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
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            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_send_audio_messages__d621e3199"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_send_audio_messages__d621e3199" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, and Enhanced Apple
              Messages for Business channels</td>

          </tr>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced LINE,
              Standard SMS, and Bring Your Own Channel</td>

          </tr>
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      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d43380e98">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d43380e98 ">To send and receive messages in Enhanced Messaging channels:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d43380e98 ">
              <p>Messaging Agent</p>
              <p style="margin-bottom:0;">Create Public Links</p>
            </td>

          </tr>
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      </table>

1. In an active messaging session, click the microphone icon in the message field (1).
2. If you’re prompted, give your web browser access to your microphone.
3. Speak your message for up to 1 minute.
4. Click the stop icon (2) when you’re done.
5. Optionally, play back your message (3) or delete it (4).
6. When you’re ready, send it to the customer (5).

![Voice message controls in Messaging](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_send_audio.png)

After you send an audio message, the customer can access it for 30 days. Audio messages are included in the conversation transcript just like any other message.