---
schema_version: "1"
id: 21909dd24185b07234a93d6effe03f1a5e3bd66422c624c79327956bf71b5852
title: Sell Products and Services during WhatsApp Conversations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_sell_products_whatsapp.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_sell_products_whatsapp.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f477005d1a204cff8e006b437f0d36b72e6304f6d831a33015380f787105d9a2
description: Showcase your inventory and drive sales directly within a WhatsApp conversation by sending your entire catalog, a single-product message, or a multi-product message.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Sell Products and Services during WhatsApp Conversations

Showcase your inventory and drive sales directly within a WhatsApp conversation by sending your entire catalog, a single-product message, or a multi-product message.

### Required Editions

Instead of redirecting customers to external websites, use the Catalog messaging component to send your entire catalog, a single-product message, or a multi-product message. For more information, see the [Meta documentation](https://developers.facebook.com/documentation/business-messaging/whatsapp/catalogs/sell-products-and-services/share-products#product-messages).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Catalog Messages for Enhanced WhatsApp are available only for Agentforce Contact Center Digital.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
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        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_sell_products_whatsapp__d835e1233"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_sell_products_whatsapp__d835e1233" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced Apple
              Messages for Business channels, Enhanced Facebook Messenger, Standard and Enhanced
              SMS, Enhanced LINE, and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d135819e105">User
              Permissions Needed</th>
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        </thead>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d135819e105 ">To set up and edit Messaging channels:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d135819e105 ">Configure Messaging</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d135819e105 ">To view channels:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d135819e105 ">View Setup and Configuration</td>

          </tr>
        </tbody>
      </table>

1. Upload your product or service inventory to Meta.
2. Connect your uploaded Meta Catalog to your WABA (WhatsApp Business Account).
3. From Setup, in the Quick Find box, enter Messaging Components, and select **Messaging Components**.
4. Click **New Component** and then click **Catalog**.
5. Click **Next**.
6. Enter the messaging component name, developer name, and provide a brief description of what the component does.
7. Click **Next**.
8. Select the Apex class that processes the catalog and then click **Done**.
    
    The Component Details page appears.
9. Click **\+ Add Catalog Type** and then click **Catalog Types**.
10. Click **Next**.
11. Select **Single-Product Message**, **Multi-Product Message**, or **Catalog Message** and then click **Done**.
    
    The Catalog tab appears under the Component Formats section in the left panel.
12. Click **Catalog** and configure Component Properties.
13. Click **Save**.
14. Click **Activate**.