---
schema_version: "1"
id: 90016422d7df7e8e1d2467364c3ec7867c307884f83a31346f6cb26dad208bf1
title: Test Your WhatsApp Messaging Channel
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_sandbox_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_sandbox_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9cc3f182479daa9127ebe984a0ba8c9a8aec8564171e7774a05ee68d1ad87ff6
description: Test your enhanced WhatsApp channel to ensure that it’s working the way you expect. Using a sandbox is optional, but a good idea.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Test Your WhatsApp Messaging Channel

Test your enhanced WhatsApp channel to ensure that it’s working the way you expect. Using a sandbox is optional, but a good idea.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_sandbox_setup__d227e559"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_sandbox_setup__d227e559" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced WhatsApp channels</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business,
              Enhanced LINE, and Bring Your Own Channel</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d94846e98">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d94846e98 ">To send and receive messages in Messaging:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d94846e98 ">View Setup and Configuration</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d94846e98 ">To end Messaging sessions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d94846e98 ">End Messaging Session</td>

          </tr>
        </tbody>
      </table>

We highly recommend designating separate numbers for sandbox and production. Using separate numbers makes your channel rollout easier and gives you more freedom to experiment in your sandbox in the future.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:25%">
          <col style="width:75%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d94846e141">Action</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d94846e144">Instructions</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d94846e141 ">(Optional) Set up Messaging in your sandbox.</td>

            <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d94846e144 ">
              <ol>
                <li>Complete the steps in <a href="https://help.salesforce.com/s/articleView?id=service.messaging_prepare.htm&amp;release=264.0.0&amp;type=5" title="Ready to set up a Messaging channel in Salesforce? First, turn on Messaging in Setup and give service reps and supervisors access. Then, configure your routing preferences and add Messaging to the Service Console.">Get Started with Messaging</a>.</li>

                <li>Create your WhatsApp channel. When you create it, enter the number you
                  designated for sandbox testing.</li>

              </ol>
            </td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d94846e141 ">Test your channel in sandbox or production.</td>

            <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d94846e144 ">
              <ol>
                <li>Log into Salesforce as a service rep.</li>

                <li>From the app launcher, open the app that contains Messaging. This is usually
                  the Service Console.</li>

                <li>In the Omni-Channel utility or sidebar, change your Omni-Channel presence
                  status so that you’re online and available to receive messages.</li>

                <li>From a separate WhatsApp account, send a message to the number associated with
                  your channel.</li>

                <li>Look for the incoming message in Omni-Channel. Click the check mark icon to
                  accept the message and open the chat window.</li>

                <li>Exchange messages in the channel. Experiment with sending images, files, and
                  messaging components and test the auto-responses that you’ve configured.</li>

                <li>When you’re done, click <strong class="uicontrol">End Chat</strong>.</li>

              </ol>
            </td>

          </tr>
          <tr class="">
            <td data-label="Action" class="slds-cell-wrap" style="vertical-align:top;" headers="d94846e141 ">(Optional) Switch from sandbox to production.</td>

            <td data-label="Instructions" class="slds-cell-wrap" style="vertical-align:top;" headers="d94846e144 ">To move an enhanced WhatsApp channel between orgs, see <a href="https://help.salesforce.com/s/articleView?id=service.messaging_sandbox_data.htm&amp;release=264.0.0&amp;type=5" title="Learn best practices for moving Messaging channels, data, and configurations such as messaging components between sandbox and production orgs. This article applies to sandbox-to-sandbox, sandbox-to-production, and production-to-production moves.">Moving Messaging Data Between Sandbox and Production</a>.</td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Sandboxes: Staging Environments for Customizing and Testing](https://help.salesforce.com/s/articleView?id=platform.deploy_sandboxes_parent.htm&type=5&language=en_US)