---
schema_version: "1"
id: 9b04b1349b3f2ea6629ca79f56e5bb776a3876ed4f22a7eae4af8390265b86b2
title: Assess Interaction Quality for Messaging
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_quality_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_quality_management.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 952f3c939ad3276beb185e375ad55466e587f2d1f0ce832c13b4ffeecdb1aa1e
description: Set up and use evaluation forms to assess rep and customer Messaging interactions.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Assess Interaction Quality for Messaging

Set up and use evaluation forms to assess rep and customer Messaging interactions.

To reduce scoring bias and increase evaluation coverage for service reps in Messaging, see [Quality Management](https://help.salesforce.com/s/articleView?id=service.workforce_engagement_quality_management.htm&language=en_US).