---
schema_version: "1"
id: fee5985403eded237e6b48bc24a3b87c6d146797e0029618f37dcf122ffcc0d6
title: Route Data to Objects in Bring Your Own Channel for CCaaS
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_pcc_parameters.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_pcc_parameters.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5e39b09c267f060f6e41f959b6b7e7a28b0029d2107de80cc572643a24955be3
description: Optionally, use parameters, parameter mappings, and flows to route customer data to Salesforce objects for Bring Your Own Channel for CCaaS. This data gives service reps more context for who they’re messaging with. For example, create a Support Reason dropdown menu, and then route the customer’s input to the Messaging Session object.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Route Data to Objects in Bring Your Own Channel for CCaaS

Optionally, use parameters, parameter mappings, and flows to route customer data to Salesforce objects for Bring Your Own Channel for CCaaS. This data gives service reps more context for who they’re messaging with. For example, create a Support Reason dropdown menu, and then route the customer’s input to the Messaging Session object.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note Bring Your Own Channel for CCaaS is now Partner Contact Center Messaging. You may see references to Bring Your Own Channel for CCaaS in Salesforce applications and documentation.

See [Route Data to Objects in Bring Your Own Channel](https://help.salesforce.com/s/articleView?id=service.partner_messaging_parameters.htm&release=264.0.0&type=5 "Optionally, use parameters, parameter mappings, and flows to route customer data to Salesforce objects for Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS. This data gives service reps more context for who they’re messaging with. For example, create a Support Reason dropdown menu, and then route the customer’s input to the Messaging Session object.").