---
schema_version: "1"
id: b6adc178ab87fc240a2cf0e2a6d6a9a8a2590e2b066641e71e783758223942a1
title: Compare the Capabilities of Bring Your Own Channel for CCaaS to Bring Your Own Channel for Messaging
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_pcc_compare_capabilities.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_pcc_compare_capabilities.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 87033807f6ae53e6235e8b7675711c9f4b8f5d48d23dcd2012f9d9c321cf849c
description: Explore the capabilities of Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS Messaging channels in Agentforce Service (formerly Service Cloud), and compare them side by side.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Compare the Capabilities of Bring Your Own Channel for CCaaS to Bring Your Own Channel for Messaging

Explore the capabilities of Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS Messaging channels in Agentforce Service (formerly Service Cloud), and compare them side by side.

See [Compare the Capabilities of Bring Your Own Channel for Messaging to Bring Your Own Channel for CCaaS](https://help.salesforce.com/s/articleView?id=service.byoc_compare_capabilities.htm&release=264.0.0&type=5 "Explore the capabilities of Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS Messaging channels in Agentforce Service (formerly Service Cloud), and compare them side by side.").