When you turn on Enhanced Chat in Salesforce Go, these settings become active.
Required Editions
| Salesforce Go is available in Lightning Experience |
| Available in: Pro Suite, Professional,Enterprise, Unlimited, and Developer editions with Agentforce Service (formerly Service Cloud) |
Default Settings
Enhanced Chat interacts with other features, so it's important to understand its effects when enabled.
| Setting | What It Does | Considerations |
|---|---|---|
| Turn on Omni-Channel | Enables standard Omni-Channel for Salesforce orgs with standard channels, and Enhanced Omni-Channel for Salesforce orgs without them. |
Required to use Enhanced Chat Standard Omni-Channel prevents users from using the Omni-Channel sidebar. Instead, users need to use the Omni-Channel utility on the console. |
| Create default presence status | Adds the Online for Messaging status. | You can modify or delete this setting. |
| Create default routing configuration | Adds the Enhanced Chat Routing Configuration setting. | This setting reduces manual setup. You can modify or delete this setting. |
| Create default queue and assign routing configuration | Adds the Enhanced Chat Queue. | This setting reduces manual setup. You can modify or delete this setting. |