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Customize Your UI with Lightning Web Components

To update the look and feel of your customer-facing messaging interface, create and add Lightning Web Components.

Required Editions

View supported editions.
Checkmark This article applies to: Enhanced In-App Chat and Enhanced Web Chat channels
X icon This article doesn’t apply to: Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
  1. Create a Lightning web component.
  2. From Setup, Enter Embedded Service Deployments, and select Embedded Service Deployments.
  3. Click the downward arrow to the right of your deployment, and select View.
  4. Click Add Custom UI Components.
  5. Select a component from the Custom Component dropdown that corresponds with the desired standard UI element.
  6. Save your changes.
  7. Publish your deployment.