---
schema_version: "1"
id: 7db5426096c4efbd5aee5647ece0183af71c5b8a54ad97f0e6b4eab2fa4f67e7
title: Enable File Sharing for Enhanced Messaging Channels
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_file_sharing.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_file_sharing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7375348d483b9c99b75c505a7c6577d864cedf3b4bb9e77de4e5641bea94ab6e
description: To let service reps and bots share files with customers in enhanced Messaging channels and Enhanced Chat, configure your content delivery settings.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Enable File Sharing for Enhanced Messaging Channels

To let service reps and bots share files with customers in enhanced Messaging channels and Enhanced Chat, configure your content delivery settings.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <a name="messaging_file_sharing__d269e784"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_file_sharing__d269e784" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
              <strong>This article applies to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
              WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for
              Business, Enhanced LINE, and Bring Your Own Channel</td>

          </tr>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/crossmark.png" alt="X icon"></span>
              <strong>This article doesn’t apply to:</strong>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;">Standard SMS channels</td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d96898e95">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d96898e95 ">To enable content deliveries and public links:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d96898e95 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d96898e95 ">To create public links:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d96898e95 ">Create Public Links</td>

          </tr>
        </tbody>
      </table>

1. In Setup, enter Content Deliveries in the Quick Find box, and then select **Content Deliveries and Public Links**.
2. In the first section, select the first two checkboxes.
3. In the password defaults section, select either the first or the second option. If password protection is required (the third option), service reps can’t send files in enhanced messaging channels.
    
    ![Content Deliveries and Public Links settings](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/messaging/messaging_link_settings.png)
4. Save your changes.
5. Verify that the Create Public Links user permission is assigned to any user who will share files.

If these settings aren’t configured correctly, service reps see an error message when they try to use the Attach action in the messaging window.