---
schema_version: "1"
id: 17856e54ea3adfdaf3d5553cb72e60156fe3e825fc726784b47e0d8bf6270b26
title: Supported Editions for Messaging
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_editions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 72c2c86d0f8a7107a1c1f7ceb6e284551766a4a88d91665b51119ad6666ba325
description: Learn about the Salesforce editions, add-ons, and user interfaces that support Messaging.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Supported Editions for Messaging

Learn about the Salesforce editions, add-ons, and user interfaces that support Messaging.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <a name="messaging_editions__d352e297"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="messaging_editions__d352e297" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span>
            <strong>This article applies to:</strong>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced
            WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple
            Messages for Business, Enhanced LINE, and Bring Your Own Channel</td>

        </tr>
      </tbody>
    </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:20%">
        <col style="width:20%">
        <col style="width:60%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d102225e80">Product</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d102225e83">User Interfaces</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d102225e86">Editions &amp; Add-Ons</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e80 "> Enhanced Chat</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e83 ">Available in Lightning Experience</td>

          <td data-label="Editions &amp; Add-Ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e86 ">
            <p>Available in: </p>
            <ul>
              <li>Enterprise edition for Service with the Digital Engagement add-on or the
                Agentforce Contact Center Digital add-on</li>

              <li>Enterprise edition for Sales with the Sales Engagement add-on</li>

              <li>Unlimited edition for Service or Sales</li>

              <li>Developer edition</li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e80 "> Enhanced Messaging for WhatsApp, Facebook Messenger, Apple Messages for
            Business, SMS, and LINE</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e83 ">Available in Lightning Experience</td>

          <td data-label="Editions &amp; Add-Ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e86 ">
            <p>Available in: </p>
            <ul>
              <li>Enterprise and Unlimited editions for Service or Sales with the Digital
                Engagement add-on or the Agentforce Contact Center Digital add-on</li>

              <li>Developer edition</li>

            </ul>
            <p>Outbound messaging in WhatsApp requires:</p>
            <ul>
              <li>WhatsApp Outbound Messages add-on for Digital Engagement, or</li>

              <li>Salesforce Message Credits - WhatsApp (1,000) add-on for Agentforce Contact
                Center Digital. WhatsApp message credit requirements apply starting March 27,
                2026.</li>

            </ul>
            <p>SMS short code channels (US &amp; Canada) require:</p>
            <ul>
              <li>Short Codes add-on for Digital Engagement, or</li>

              <li>Salesforce Message Credits - SMS (1,000) for Agentforce Contact Center Digital,
                and country-specific lease and setup licenses. SMS message credit requirements
                apply starting March 27, 2026, with additional updates on May 1, 2026.</li>

            </ul>
            <p>SMS long code and toll-free channels require:</p>
            <ul>
              <li>Digital Engagement add-on, or</li>

              <li>Salesforce Message Credits - SMS (1,000) for Agentforce Contact Center Digital,
                and country-specific lease, setup, brand, and campaign licenses (vary by code
                type). SMS message credit requirements apply starting March 27, 2026, with
                additional updates on May 1, 2026.</li>

            </ul>
            <p style="margin-bottom:0;">Not supported in Government Cloud Plus or Trailhead playgrounds.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e80 ">Catalog Messages for WhatsApp</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e83 ">Available in Lightning Experience</td>

          <td data-label="Editions &amp; Add-Ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e86 ">Available in Professional, Enterprise, Performance, and Unlimited editions for
            Service with Agentforce Contact Center Digital.</td>

        </tr>
        <tr class="">
          <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e80 ">Unified WhatsApp</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e83 ">Available in Lightning Experience</td>

          <td data-label="Editions &amp; Add-Ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e86 ">
            <p>Available in:</p>
            <ul>
              <li>Enterprise and Unlimited Editions for Service Cloud</li>

              <li>Growth or Advanced Editions Marketing Cloud Next</li>

              <li>Pro+, Corporate+, and Enterprise+ Editions for Marketing Cloud Engagement</li>

            </ul>
            <p style="margin-bottom:0;">Outbound messaging for Unified WhatsApp requires the Salesforce Message
              Credits - WhatsApp (1,000) add-on for Agentforce Contact Center Digital. </p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e80 ">Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e83 ">Available in Lightning Experience</td>

          <td data-label="Editions &amp; Add-Ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e86 ">Available in Enterprise, Unlimited, and Developer editions for Service or Sales
            with the Digital Engagement add-on with Partner Messaging or the Agentforce Contact
            Center Digital add-on with Partner Messaging.</td>

        </tr>
        <tr class="">
          <td data-label="Product" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e80 ">Bring Your Own Bot</td>

          <td data-label="User Interfaces" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e83 ">Available in Lightning Experience</td>

          <td data-label="Editions &amp; Add-Ons" class="slds-cell-wrap" style="vertical-align:top;" headers="d102225e86 ">Available in Enterprise, Unlimited, and Developer editions for Service, Sales, or
            Industry with the Agentforce Contact Center Digital add-on with Partner Messaging
            Bot.</td>

        </tr>
      </tbody>
    </table>

To learn more about add-ons, contact your account executive or go to [Your Account](https://help.salesforce.com/s/articleView?id=xcloud.users_add_products_subscription_management.htm&type=5&language=en_US).