---
schema_version: "1"
id: 43a150f3ab24bbc778a87abc801f1f0dec30d70c9da8751127ae107813448ad7
title: Work with Messaging Data
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/messaging_data.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.messaging_data.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 36cea593fb463c538b6e51ebe18b6922fef096a0a601f3ca5271f723fa110390
description: Learn how to safely monitor and report on messaging activity, and review steps to honor your customers’ data handling preferences.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Work with Messaging Data

Learn how to safely monitor and report on messaging activity, and review steps to honor your customers’ data handling preferences.

- **[Protect Customer Data and Privacy in Messaging](https://help.salesforce.com/s/articleView?id=service.livemessage_privacy.htm&release=264.0.0&type=5)**  
    Honor your customers’ special requests regarding the handling of their personal data in Agentforce Service (formerly Service Cloud) messaging.
- **[Track Messaging Users in Salesforce](https://help.salesforce.com/s/articleView?id=service.livemessage_enable_object_linking.htm&release=264.0.0&type=5)**  
    When a customer messages your company, Salesforce creates a messaging user record for them. The messaging user record can include the customer’s name, phone number or Facebook name, and consent status. Messaging user records are required for your recipients, even if you’re sending messages to contacts, employees, or person accounts.
- **[Report on Messaging Activity](https://help.salesforce.com/s/articleView?id=service.messaging_reporting.htm&release=264.0.0&type=5)**  
    To track your support team’s messaging activity in Messaging channels, create custom report types on Messaging objects.
- **[Access Messaging Transcripts](https://help.salesforce.com/s/articleView?id=service.messaging_transcript_pointer.htm&release=264.0.0&type=5)**  
    You or your support team may need to download, redact, report on, or otherwise monitor transcripts from your messaging channels.

#### See Also

- [_Trailhead:_ Service and Data 360: Quick Look](https://trailhead.salesforce.com/content/learn/modules/service-and-data-cloud-quick-look)