Supported Functions in Messaging Component Formulas

Before you customize components in the Messaging Component Builder, review which functions are and aren’t supported.

Required Editions

View supported editions.
Checkmark This article applies to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
X icon This article doesn’t apply to: Standard SMS channels

Supported Functions

  • +
  • -
  • *
  • /
  • ^
  • =
  • <>
  • <
  • >
  • <=
  • >=
  • AND
  • NOT
  • OR
  • &
  • TEXT
  • DATE
  • DAY
  • MONTH
  • YEAR
  • TODAY
  • NOW
  • TIMENOW
  • TIMEVALUE
  • HOUR
  • MINUTE
  • SECOND
  • MILLISECOND
  • ADDMONTHS
  • WEEKDAY
  • DATEVALUE
  • DATETIMEVALUE
  • ISNUMBER
  • ISNULL
  • ISBLANK
  • ISPICKVAL
  • NULLVAL
  • BLANKVALUE
  • MOD
  • MAX
  • MIN
  • ROUND
  • GEOLOCATION
  • ABS
  • SQRT
  • CEILING
  • FLOOR
  • MCEILING
  • MFLOOR
  • LOG
  • EXP
  • LN
  • DISTANCE
  • VALUE
  • LEN
  • LEFT
  • MID
  • RIGHT
  • BEGINS
  • CONTAINS
  • SUBSTITUTE
  • TRIM
  • LPAD
  • RPAD
  • UPPER
  • LOWER
  • FIND
  • CURRENCYRATE
  • IF
  • CASE
  • INCLUDES
  • CASESAFEID
  • BR
  • TRUE
  • FALSE
  • NULL
  • NOUNESCAPE_STRING_LITERAL
  • STRING_LITERAL
  • TEMPLATE_STRING_LITERAL
  • NUBMER
  • IDENT
  • MESSAGINGIMAGE

Unsupported Functions

HTML-generating functions aren’t supported.

  • IMAGE
  • HYPERLINK
  • GETSESSIONID
  • PREDICT
  • DYNAMIC_REF (”[]”)
  • DYNSAMICREF_IDENT